- Drove the execution of all product lifecycle processes for products, including market research, competitive analysis, roadmap development, requirements development, and product launch. - Understood and translated user needs into product requirements for prototype construction and final product development by engineering teams.- Built product roadmaps based on user specifications, lead the product backlog, and prioritize product features to drive desired customer experience. I also create product strategy documents that describe business and high-level use cases, technical requirements, revenue, and ROI. - Collaborated closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization- Led strategic marketing, develop product positioning and messaging, marketing collateral to differentiates our digital products and its features across primary market segments. - Owned long-term product strategy, define measurable KPIs, build metric reports and dashboards for executives and present achievement roadmap to key team members.

- Managed by communicating regularly and clearly with 9 subordinates, colleagues and seniorleadership, regarding challenges, opportunities, and changes.- Created individual and team goals aligned with department and corporate objectives.- Managed individual and team performance, measuring service levels and other keyperformance indicators.- Targeted operational efficiencies, working cross-functionally, and collaborating withsupporting groups to execute process improvement ideas.- Coached employees to increase competence and improve performance, creating anenvironment of empowerment.- Developed employees through regular feedback, including the creation of individualdevelopment plans.- Focused on employee engagement, including regular employee recognition.

-In addition to my previous duties as a technical service scientist, I was also in charge of new hires training curriculum. We successfully onboarded and trained 16 new hires in 2021. - Point person for escalations from our sales and marketing teams. We have a new initiative of building knowledge inside Salesforce which will help consolidate the data from different systems. -Being knowledge domain expert, I reviewed and optimized the knowledge articles to make them user friendly and customer facing. - Took part in in the FE/BE development and testing stages of the enhancements to our new website.

- Provided technical support via phone and email for more than 300,000 Research and applied products. With our recent merger of EMD Millipore and Sigma Aldrich we have exposure to both product portfolios.- Assisted in usage and application based problems as well as troubleshooting, logging quality complaints, documentation requests and policy inquiries. - Acted as a liaison between our quality department, commercial teams and our clients. - Proficient in Lotus notes, SAP, SFDC, Iron mountain and Oracle.- Worked closely with our R&D department as well as product management to answer some of the inquiries.-Primary trainer for new hires apart from their managers and training and coordinating point person for our extended Technical Service in India. -Analyzed customer satisfaction surveys and thereby aid in process improvement for overall R&A Technical Service.