Mrunali More Email and Phone Number
At Wipro, our team has excelled in enhancing queue quality and productivity, largely due to my role in report generation and process improvement sessions. With a degree in electronics and communication, I bring a nuanced understanding to managing customer relations and delivering technical solutions that yield actionable insights.My expertise in Power BI and Advanced Excel—certified skills that I actively apply—enables our organization to conduct thorough root causes analyses and craft robust performance metrics. These competencies are pivotal in guiding data-driven decisions that significantly boost operational performance.
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Senior Associate - Operation Quality AnalystWiproPune, Mh, In -
Senior AssociateWipro Oct 2021 - PresentPune, Maharashtra, IndiaResponsible for Queue Quality and Productivity. Generating daily, weekly and monthly reports. Conducting session for improvement. Co-ordinate with operation team to understand and determine the training requirements for staff deployed for the queue. Participate in team meeting, calibration calls and other knowledge level activities associated with the process.Managed customer relations and customer service through daily communication and interaction on call.Conducting root cause analysis, developing performance metrics, and providing actionable recommendations.Through my ability to identify opportunities and optimize operations, I have helped organizations make data-driven decisions that lead to improved performance -
Quality AnalystWipro Oct 2021 - PresentPune, Maharashtra, India• Conducted root cause analysis, developed performance metrics, and provided actionable recommendations to optimize operations, leading to improved performance.• Communicated with related parties such as Quality, Configuration Engineering, and data management to identify trends like KOP and KPI.• Presented data findings in a readable and insight-driven format, building support decks and dashboards.• Collaborated with the operation team to determine training requirements for staff, ensuring high-quality output.
Mrunali More Education Details
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Electronics And Communication -
Smes Institute Of Polytechnic NashikE&Tc -
Kakasaheb Deodhar English Medium SchoolScience
Frequently Asked Questions about Mrunali More
What company does Mrunali More work for?
Mrunali More works for Wipro
What is Mrunali More's role at the current company?
Mrunali More's current role is Senior Associate - Operation Quality Analyst.
What schools did Mrunali More attend?
Mrunali More attended Savitribai Phule Pune University, Smes Institute Of Polytechnic Nashik, Kakasaheb Deodhar English Medium School.
Who are Mrunali More's colleagues?
Mrunali More's colleagues are Kavi Priya, Lonoxy Quadros, Lakshmi A, Mahesh Kumar Mudili, Charu Sharma, Pankaj Rajput, Alfred Paul.
Not the Mrunali More you were looking for?
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Mrunali More
Experienced Purchasing Specialist With A Demonstrated History Of Working In Procure To Pay Industry. Providing Support To The Vendors As Required With Powerful Vendor Management Skills.Navi Mumbai -
Mrunali More
Attended Mm'S Imert | Marketing ( Digital Marketing) And Human Resource ManagementPune -
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Mrunali More
Mumbai
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