Mrunali Humane Email & Phone Number

Pune, Maharashtra, India

• Handled critical issues and led offshore teams for the same.
• Involved in Stakeholder Management, Incident Management, Problem Management, Change Management, Risk Management and point of contact for application support.
• Interacted with Business customers, and users to understand the issue or to get required inputs.
• Change Management- Raised and performed CRs.
• Prepared and implemented 24X7 support shift coverage, managing L1 support team.
• Built and maintained Netcool incident dashboards to analyse system performance and support preventive ticket response

Pune, Maharashtra, India

• Worked in Infrastructure support service delivery platforms as an application support team member.
• Monitored infrastructure events/ incidents through the Service-Now ticketing tool.
• Categorized and assigned correct priorities to the alerts.
• Resolved Incidents and service requests with minimal delay.
• Informed and educated all stakeholders on the impacts and improvements of the issues.
• Provided remote support (24*7) for critical servers as per SLA.

Masters, Project Management

Focus area: Management of Projects | Quality Management | Project Management Techniques |Risk Management | Data Handling | Sustainability.

Bachelor Of Engineering - Be, Electronics And Telecommunication