Maggie Rusch Email & Phone Number

Asheville, NC, US

• Specialities and focus areas include Sales Cloud, Service Cloud, CPQ, Experience Cloud and custom cloud projects.
• Services include custom projects, flow and automation optimization projects, profile audits, on-demand managed services, cloud quick starts, change management, training and documentation.

New York, US

• Manage multiple stakeholder and project priorities to define and execute on a roadmap based on Salesforce best practices
• Lead multiple projects in a hybrid Project Manager/Solution Architect role

Sacramento, California, US

• Recipient of Zennify's quarterly Trusted Advisor Award, nominated by peers as an employee recognized for going above and beyond with clients and who demonstrates Zennify's core values: Integrity Matters, Be Authentic.
• Oversaw delivery efforts for project portfolio
• Supported project teams in building strategic roadmaps as well as day-to-day delivery
• Responsible for the upsell of additional hours and resources for Zennify's 2nd largest client, generating an additional $1.8M of work in 2021
• Served as initial point of escalation for client and coach/mentor to both internal team members and clients on Salesforce project best practices

Sacramento, California, US

• Lead project teams to execute all project implementation phases including project planning, requirements gathering solution design, development, system and user testing, deployment, training and post go-live support
• Lead process-driven client conversations, workshops and brainstorming to develop requirements and drive change management
• Define project short and long-term goals, identify risks and success criteria, and coordinate client and delivery resource roles and responsibilities
• Complete solution design and hands-on build

• 2019: 6th Ironman Wales (2019)
• 2017: 7th Ironman Monterrey 70.3, 8th Ironman Boulder, 9th Ironman Mar del Plata
• 2014: 2nd overall at Norseman
• Multiple top 10 finishes in the professional field
• Overall Amateur Winner: Ironman Tulsa (2022), Ironman Coeur d'Alene (2014), New Orleans 70.3 (2014)
• Experience working with sponsors and with media and public speaking.

Alexandria, Virginia, US

• Oversee and lead multiple projects and project teams
• Align with leadership and stakeholders to translate business processes into Salesforce solutions in the context of their roadmap and strategy goals

Boston, Massachusetts, US

• Solution Architect leading multiple project teams through full implementation to ensure a successfully delivered project
• Lead requirement workshops to identify functional requirements and design intuitive custom solutions on the Salesforce platform
• Designed a custom applicant tracking system that was repurposed into a SFDC package for use with other clients

Boston, Massachusetts, US

• Lead business process and persona sessions to capture client requirements, create high-level process documents and write detailed user stories
• Configured solutions (advanced config, flows, process builder, etc.)
• Built training materials and UAT test plans

Washington, District Of Columbia, US

• Implementation Consultant on newly-launched AudienceRX product, helping health systems and hospitals engage their communities through strategic digital marketing and analysis.
• Partnered with client marketing teams to develop implementation strategy and goals, including industry-specific customizations on the Salesforce Sales and Marketing Cloud platforms.
• Presented at Salesforce’s 2015 Dreamforce conference breakout session: “How the Advisory Board Spurred Salesforce Utilization”

Washington, District Of Columbia, US

• Managed team responsible for platform development, training and strategy for a 2500+ user Salesforce organization. Involved in both project management and hands-on development, administration, reporting and support of.
• Worked with users to identify, design, test and implement new features to streamline business process, and troubleshoot issues.
• Presented at Salesforce’s 2014 Dreamforce conference breakout session on “Driving Success with User Adoption”; Presented at Cloudforce DC 2012 on “Maximizing Internal Communications via Chatter.

Washington, District Of Columbia, US

• Supported development, testing, training and communication for a large Sales Cloud implementation
• Worked with users to identify, design, test and implement new features to streamline business process, and troubleshoot issues.
• Primary Salesforce trainer for new features and all new-hire onboarding

Emmaus, PA, US

• Full-page article "Hot Shots" published in Dec. 2009 issue on the health risks of shot-sized energy drinks: http://www.womenshealthmag.com/nutrition/energy-drinks-health

Philadelphia, PA, US

• Blogged for healthy living section of Philadelphia Magazine's website, PhillyMag.com.
• Fact-checked and interviewed sources.