Milda Ruskyte Email & Phone Number

Vilniaus, Lithuania

• Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area.• Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems.• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.• Processes all phone, fax, mail, e-mail and verbal orders from customers.• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner.• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports.• Communicates with all departments within the Distribution Center as well as field sales associates.• Serves as liaison between customers and field sales associates.• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.

Peterborough, United Kingdom

• Excellent understanding of common IT infrastructure.• Good customer service and communication skills via telephone and email.• How to deal with SLAs. Proactively ensuring SLAs are being met under ITIL procedures.• Great knowledge of Microsoft Office 365, IT asset and Service management software’s.• Good knowledge of IT platforms, equipment and applications.• Knowledge of how to log incidents with the customers.• Organisational and problem solving skills.• Proactively maintaining and developing knowledge.• Being able to identify when escalation is necessary.

Greeting and meeting visitors in person or on the phone, giving instructions, maintain safety, monitoring logbook, data input, printing, scanning.

Data input, organization, maintain everyone's confidentiality at all times, work with other services

Lead, develop and co-ordinate a team of care workers to provide the best service.

Level 2 Diploma In Health And Social Care, Adult Social Care

Level 2 Diploma In Customer Services