Michael A. Russo Email & Phone Number

Carmel Hamlet, Ny, Us

Founder and CEO of this multi-faceted agency which provides management, promotions, and agent services to select music and entertainment performers. Our passion for music is ineffable! Our artists are fortunate because we position them for success from our expertise and with our partners with undeniable skills and experiences in all aspects of the music and entertainment industry.

Denver, Co, Us

• Social Media: Using social channels to increase awareness, generate revenue and grow the Spavia Thornwood brand. Created stories, posts and partnered with other influencers which increased growth by 10% within 60 days.• Employee Communications: Creation of employee messages and incentive programs which increased employee satisfaction and business awareness/goals.

Us

Redesigned CountryNY.com while maintaining the character and vision of the partners. A valued liaison to artists, management, and the public in general.Redesigned CountryNY.com while maintaining the character and vision of the partners. A valued liaison to artists, management, and the public in general.

New York, Ny, Us

Responsible for smooth and profitable operations of the studio.Work directly with artists, producers, managers, and labels to schedule mixing and vinyl-cutting sessions.Work closely with the Masterdisk owner and staff to ensure the accurate assignment of mixing engineers to specific projects. In this role, I coordinate marketing the studio to potential new clients. I effectively do so through reputation and referrals and keeping track of customers' needs to generate new business.Guarantee client satisfaction by keeping close track of ongoing projects to ensure that they are on schedule and that clients' specific needs are being met. Accounting tasks such as payroll and billing are within my responsibilities.

Purchase, New York, Us

• Responsible for the rebranding, building, programming, and maintaining of the Intranet site.• Employee Communications: Working directly with the CMO on critical CEO messaging and unique employee projects such as HR messaging and employee recognition.• Employee Training: Working with Human Resources to build on-boarding information, sharing it with new team members and training new staff in preparation of joining Quorum.

Us

Enterprise Information Security - Driving adoption and utilization of the EIS Engagement Office via MSOffice 365 applications. Creating and promoting the Engagement Office with EIS Yammer Communities, Teams, and SharePoint Sites. Communications - Working directly with UHG Corporate Communications and Legal teams to drive security information, delivering accurate and on-time communications. These communications are critical for the security of internal and customer data. Subjects include Vulnerability updates, security awareness and COVID-19.

Us

Partner with Senior Management: To produce successful business outcomes. Overseeing the delivery of Information Risk Management (IRM) Security Architecture services for Optum's IRM Consulting group. • Customer Satisfaction: Define and track IRM services with IRM Consulting team, ensuring the successful outcome of Key Performance Indicators, and driving ongoing improvements in aspects of service delivery.Measure: Ensure customer satisfaction by completing all contractual obligations to expectations.• Business Strategies: Development of streamline operational processes, with Senior Business partners, for single pipeline process for RFP/RFI intake. In creating this process, within two months employed, I have become a key point of contact for IRMaaS engagements to lead teams and improved our operational efficiencies. Measure: On-time delivery of all RFP/RFIs, while ensuring all are competitive (valued from $500M - $1.2B), approved by SME’s, and compliant to government regulations.• Operational and Labor Efficiencies: Based on pipeline for IRMaaS, I have extended the value of previous report tools by expanding its structure and managing the efforts and status of all engagements. This allows for accurate reporting of IRMaaS pipeline (current and forecasted at 120+ engagements within 2015). This tool also tracks types of engagements, which provides a forecast of employee demand based on engagement type. It allows leadership team to accurately see time and effort of each team members, to balance workload properly, therefore utilizing internal resources, and minimizing the need for outsourcing.Measure: This information will generate applicable metrics as they relate to our KPI’s and will track our success against our SLA’s, and allow for continuous improvements in operational labor efficiencies.

Stamford, Ct, Us

Led the development of Pitney Bowes new Global Intranet. This new site was developed as a cloud-based solution, introducing O365 and SharePoint 2013. The Key Point Indicators (KPI’s) of the project included: real-time delivery of company messages in multiple languages: targeting content by user role, region, and self-selection; improving online business processes; and increasing usage of team and social platforms.• Senior Business Leaders: Partnered with executive management throughout this company-wide initiative (19K employees). After establishing of a steering committee, I led the team that built and set the direction for RFP, budget ($600K), resource utilization, phasing and timelines, project risks, and expectation. Measure: Approved project budget and buy-in for this key initiative. • Management of Multi-Discipline Teams: 3 Internal teams and 4 distinct vendors (Brightstarr, Digitas, FutureBrand, Jack Morton Inc.). Each vendor was responsible for unique deliverables (web development, brand, design, content delivery). These vendor efforts, integrated with the internal teams (Finance, HRIT, IT, Digital Marketing, Analytics, Content Publishers), allowed for the development of a world-class Intranet.Measure: Conducted consistent communications and steered multi-discipline teams toward a common goal.• Project Management: Responsible for all aspects of managing the implementation of the global Intranet: including business requirements, vendor assessment and selection, solutions, project phases, governance, RFP, CIP and budget management. Throughout the project, I led the activities for executing scheduling, progress-to-timeline, risk assessment, metrics, analytics, and various other alternative tactics to ensure project success.Measure: Implementation of cloud based global Intranet with targeted information, social integration and applications.• Technologies: Worked confidently on the site platform MS Office 365 with SharePoint 2013.

Stamford, Ct, Us

Led my Channels team in the creation and use of multiple communication methods for a global employee audience. Established and executed internal messaging that reinforced and supported the Pitney Bowes overall vision to drive cultural change. I made immediate impact by establishing new channels, channel metrics, and the integration of HRIT for targeted messaging. Managed a $750K budget, and influenced senior leader decisions for investments to implement channels, including:• EMPower: Lead the content, language, and metadata efforts to support the EMPower project. This project transitioned all employee transactional tasks from HR-SAP into the SharePoint Intranet. These efforts included creating profile-based requirements.Measure: 70k monthly transactions to new user interface, reducing help desk calls by 20%.• Inside PB Intranet Portal: Developed the site design, managed global messages, and implemented new online tools, all improving employee awareness and processes. This enhanced site went on to serve as social tool for senior leader teams, CEO messages, and crisis communications.Measure: Increased readership of key messages by and average 35%.• PB Smart Connections: Implemented email software solutions allowing global targeted messages, integrated with SAP eliminating list management, provided metrics and analysis, which increased email open rates.Measure: Increased open rates by 30% globally.• Yammer: Integrated this Best-In-Class Enterprise Social Network (ESN) to our Intranet.Measure: Establishing social media communications globally and increased social engagement 20%.• Video & Video Contest: Strategically with the Senior VP of HR to create a global video contest. This project allowed globally employees to upload, view, and vote on online videos from any device. Measure: Collected over 100 videos, with 4,000 votes, raised over $1M in employee contributions.

Stamford, Ct, Us

Developed and executed the global vision and strategy for Intranet Marketing & Communications. Implemented multi-business unit Intranet portal used to reduce operational costs and increase revenue opportunities. This portal supports the 2000+ field Sales and Services employees, and greatly contributes to the $5+ billion annual revenue generated by Pitney Bowes.• PB1field: Multi-Business Unit Sales & Service Intranet Portal: Developed the site design, content management system, site templates, server security, and information redundancy. This site houses cross-business news is the portal for all Sales leads, and generates revenue for multiple business units.Measure: Increased usage from 20,000 to 50,000 unique visits monthly (2,500 users).• US Mailing Sales Network Intranet - Developed new US Mailing Sales Network by organizing materials, and implementing Google search, Amazon video, and Data Base content. This site is the single source for all Field Sales information: Products, Competitive, Incentives, Training, Selling Tools, and Solutions Marketing.Measure: Site usage from 2,000 to 35,000 unique visits monthly (1,600 users).• e-Tools: Designed, developed and implemented additional online tools such as the Proposal Wizard, Warehouse Wizard, Product Comparison Tool, Price Exceptions online, Video Direct Sends, Interactive ROI, and Online Price book.Measure: Each tool reduces sales and home office efforts (over $110K operational savings annually) and has proven effectiveness in driving revenue. • SEO/SEM – Directed the Marketing Manager for US Mailings SEO/SEM efforts. Driving of online advertising agencies for developing online campaigns. These methods including social media, paid and organic search engine marketing, display advertising, email, and lead generation programs. Measure: Invested $100K annually, gaining 600k in revenue.

Computer Programming, Specific Applications

High School, General Studies