•Effectively orchestrated projects from inception to closure, adhering to industry-acclaimed methodologies. •Innovated project management strategies, heightening project margins and enhancing service line profitability. •Spearheaded teams to triumphantly execute projects catalyzing transformative organizational change. •Pioneered streamlined delivery methods, embedding best practices to amplify efficiency and cost-effectiveness. •Proficiently managed esteemed business transformation programs across diverse domains, driving strategic evolution within organizations.

•Managed IT projects, delivering on time and within budget.•Ensure all operations in Dave.Ai carried on in an appropriate, cost effective way.•Facilitated cross-team collaboration, reducing resolution time for issues by 25%.•Implemented streamlined processes and resource optimisation strategies, resulting in a 20% reduction in operational costs within the first fiscal year, while simultaneously enhancing product quality and accelerating delivery timelines.

•Redesigned customer onboarding process and coordinated efforts with sales teams to ensure successful customer retention and repeat business.•Proactively reached out to customers to request feedback and review product offerings, resulting in improved customer satisfaction ratings.•Utilized software platform and data analytics to optimize customer success plans, resulting in an 8% increase in upsells and cross-sells.•Collaboration with sales, product, accounting and other internal teams to address any client issues related to billing or other information.

•Assisting customers with loan payments and addressing inquiries.•Issuing late payment and mortgage renewal notices.•Managing financial records.•Facilitating agricultural loans for farmers in collaboration with the bank.

•Transcribed and edited medical dictations with a high level of accuracy, ensuring timely and precise documentation of patient records.•Collaborated closely with healthcare professionals to clarify and verify medical terminology and information, facilitating effective communication and reducing errors.•Utilized advanced knowledge of medical terminology, anatomy, and pharmacology to accurately transcribe complex medical reports, including operative notes, discharge summaries, and diagnostic test results.•Implemented efficient time management strategies to meet tight deadlines and prioritise urgent transcription requests, maintaining a productive workflow and ensuring timely delivery of completed transcripts.