Matthew Vagner Email & Phone Number

Marana, AZ, US

Chicago, Illinois, US

Tucson, Arizona, US

○ Providing prompt and professional support for Faculty, Staff, and Students to analyze, troubleshoot, diagnose, and resolve reported problems with software, licensing, computer hardware, and network connections.○ Creating technical documentation for staff and instructional guides for clients regarding common and unique misconfigurations or errors.

Tucson, AZ, US

○ Evaluating client environments and needs to determine and implement a roadmap for success.○ Guiding and training clients on how to administer, manage, and secure the full range of Microsoft 365 services in both Windows and Apple macOS environments.○ Leading clients through Exchange migrations and Exchange Hybrid deployments, as well as Active Directory.

Phoenix, Arizona, US

○ Tracked and logged detailed information regarding individual sessions to monitor change and record methods implemented.○ Fostered a team-driven environment for active communication and collaboration with peers for solution-focused interventions.○ Tracked individuals’ progress towards team-set goals to provide data and statistical evidence of increased.

Bloomington, IL, US

○ Logged and recorded detailed information with the interactions and troubleshooting for each individual.○ Contributed highly to driving teamwork solutions for team success despite primarily working alone.○ Tracked individual’s issues and maintained contact to ensure proper resolution occurred for the issue at hand.○ Converted calls from aggressive and.

Tucson, Arizona, US

Veterans Education & Transition Services Center○ Answered and directed all questions via telephone, e-mail, and face to face.○ Assisted student veterans with their various tasks and needs to foster and integrate them with their academic careers.○ Performed standard maintenance, security and organization of work areas, tools and equipment for current and.

Arlington, Virginia, US

○ Leading and instructing members of my team on their duties to ensure all orders are carried out for the day.○ Responsible for serving up to several hundred personnel with key team members by performing multiple tasks at once, efficiently and smoothly.○ Planning, calculating, and logging requests months in advance through online data entry to provide.