Matthew Vagner Email & Phone Number

Marana, Az, Us

Chicago, Illinois, Us

Tucson, Arizona, Us

○ Providing prompt and professional support for Faculty, Staff, and Students to analyze, troubleshoot, diagnose, and resolve reported problems with software, licensing, computer hardware, and network connections.○ Creating technical documentation for staff and instructional guides for clients regarding common and unique misconfigurations or errors, bolstering their independence and confidence to prevent and resolve future incidents.○ Supporting all facets of Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft 365 for Business licensing, Microsoft Defender, Windows and Azure Active Directories, Microsoft Purview, and Microsoft Intune.○ Performing Active Directory and Exchange server migrations to Azure/Exchange Online.○ Administrating users and devices on Windows and Azure AD, Network Storage, Sophos Central, LanSweeper, Zoom (for Healthcare), Box (for Healthcare), Cisco AnyConnect & Duo MFA, and Adobe Creative Cloud.○ Implementing and updating Snipe-IT and LanSweeper asset management systems with company assets.○ Creating and utilizing Virtual Machines (Hyper-V) to test and document new imaging standards with SCCM.○ Training and mentoring new IT staff on company systems and service standards.○ Continuously learning, adapting to, and implementing changes to best optimize processes and services available.

Tucson, Az, Us

○ Evaluating client environments and needs to determine and implement a roadmap for success.○ Guiding and training clients on how to administer, manage, and secure the full range of Microsoft 365 services in both Windows and Apple macOS environments.○ Leading clients through Exchange migrations and Exchange Hybrid deployments, as well as Active Directory Migrations, Hybrid Migrations, and configuring Active Directory Federation Services via Azure AD Connect.○ Collaborating with Microsoft Engineering to deliver expedient resolutions for mission critical situations. ○ Expanding and updating Knowledge Bases by collecting team experiences to create technical guides for common and unique issues alike, leading to faster resolution times and more completed cases by team members.○ Participated in mentor programs for teaching and coaching new hires.

Phoenix, Arizona, Us

○ Tracked and logged detailed information regarding individual sessions to monitor change and record methods implemented.○ Fostered a team-driven environment for active communication and collaboration with peers for solution-focused interventions.○ Tracked individuals’ progress towards team-set goals to provide data and statistical evidence of increased and decreased progress over time.○ De-escalated stressful and high intensity situations in a positive manner to quickly avoid and remove conflict.

Bloomington, Il, Us

○ Logged and recorded detailed information with the interactions and troubleshooting for each individual.○ Contributed highly to driving teamwork solutions for team success despite primarily working alone.○ Tracked individual’s issues and maintained contact to ensure proper resolution occurred for the issue at hand.○ Converted calls from aggressive and frustrated into calm or relieved by applying empathy, patience, and communication skills to allow for proper problem solving and troubleshooting to take place.

Tucson, Arizona, Us

Veterans Education & Transition Services Center○ Answered and directed all questions via telephone, e-mail, and face to face.○ Assisted student veterans with their various tasks and needs to foster and integrate them with their academic careers.○ Performed standard maintenance, security and organization of work areas, tools and equipment for current and future use.

Arlington, Virginia, Us

○ Leading and instructing members of my team on their duties to ensure all orders are carried out for the day.○ Responsible for serving up to several hundred personnel with key team members by performing multiple tasks at once, efficiently and smoothly.○ Planning, calculating, and logging requests months in advance through online data entry to provide needed supplies and logistics.