Stephen Vesters Email & Phone Number

Cobourg, Ontario, Canada

Cobourg, Ontario, Canada

- Revamped a previously unfocused department by actively participating in quarterly dealer group meetings, continuing education through the NCM group. This resulted in significant bottom-line improvements, particularly in used car management, staff education, and goal setting objectives.- Led efforts in customer retention, having trained, mentored, and coached 2 salespeople and an F & I specialist while overseeing recruitment. Contributed significantly to the fortunate growth of the… Show more - Revamped a previously unfocused department by actively participating in quarterly dealer group meetings, continuing education through the NCM group. This resulted in significant bottom-line improvements, particularly in used car management, staff education, and goal setting objectives.- Led efforts in customer retention, having trained, mentored, and coached 2 salespeople and an F & I specialist while overseeing recruitment. Contributed significantly to the fortunate growth of the business. - Met and exceeded role expectations by increasing revenue by 60% within three years. Show less

Whitby, Ontario

- Led the Pre-Owned Vehicle department as a Used Car Sales Manager, overseeing a team of 1 F & I person, 4 salespeople, and 1 receptionist.- Successfully reversed a losing streak in the used car department, transforming it from annual losses to a profitable venture, generating $300,000 annually.- Demonstrated exceptional business acumen through monthly meetings with dealership owner Gus and his daughter Gale, where deals and profits were meticulously reviewed, resulting in consistent… Show more - Led the Pre-Owned Vehicle department as a Used Car Sales Manager, overseeing a team of 1 F & I person, 4 salespeople, and 1 receptionist.- Successfully reversed a losing streak in the used car department, transforming it from annual losses to a profitable venture, generating $300,000 annually.- Demonstrated exceptional business acumen through monthly meetings with dealership owner Gus and his daughter Gale, where deals and profits were meticulously reviewed, resulting in consistent annual profits. Show less

Whitby

- Pioneered the establishment of a thriving used car department within the organization, breathing life into a previously non-existent facet of the business.- As a General Manager, orchestrated a team of 4 salespeople, an F & I manager, 2 mechanics, and 2 detailers, resulting in the creation of an immensely profitable used car department generating over $1MM in annual sales from a starting point of $0.- Devised a proprietary sales process, guiding the customer journey from initial… Show more - Pioneered the establishment of a thriving used car department within the organization, breathing life into a previously non-existent facet of the business.- As a General Manager, orchestrated a team of 4 salespeople, an F & I manager, 2 mechanics, and 2 detailers, resulting in the creation of an immensely profitable used car department generating over $1MM in annual sales from a starting point of $0.- Devised a proprietary sales process, guiding the customer journey from initial meet-and-greet to the successful sale of a vehicle. Implemented cutting-edge software programs, including "V Auto" and "Trade Rev," while introducing an effective appraisal process that remains in use today.- Prioritized customer satisfaction and relationship-building throughout the sales process, consistently ensuring positive interactions and experiences.- Leveraged newspaper ads and pricing strategies to drive visibility and sales in the absence of a pre-owned program, ultimately achieving recognition as one of the top 10 Certified Pre-Owned (CPO) dealerships in Ontario. Show less

Oshawa

Education record

Education record