In my current role, I optimise customer journey experience by delivering best-in-class service and ensuring safe travel. Further, I closely follow standards, guidelines, and policies to drive a bus. Moreover, I train and coach by utilising a wide variety of methods to boost the skills of new bus drivers.A small selection of my key achievements:• Excellently and diligently served during early morning, late-night, and weekend shifts.• Accomplished driver mentor program of Busways.• Successfully operated bus during community events, including Defqon Festival.• Enhanced performance of 6 new drivers through continuous mentorship.• Consistently exceeded KPIs over a long period.

I successfully transported furniture across Sydney CBD, Greater Western Sydney, and regional New South Wales. Additionally, I collaborated with the management team to select appropriate routes for delivering orders on time. I participated in the loading and unloading of inventory. I collaborated with 3rd party logistic operators to distribute goods. Furthermore, I addressed inquiries and resolved concerns via call or in-person to ensure maximum satisfaction of customers. I received payments upon furniture delivery to reconcile transactions, implemented best practices, and managed employees. My main achievements have been: - 8+ deliveries of heavy stone furniture, lounge suits and outdoor furniture to houses, villas and apartments. - Unloading 3+ 40 foot containers per day of heavy stone furniture, large lounge suits, and outdoor furniture settings.

As a customer service representative, I collaborated with customers to educate them on office furniture and stationery. I was responsible for answering queries through phone and in-person. In addition to exceptional customer service, I successfully conducted stock-take to review the condition of inventory. Moreover, I liaised with customers to deliver lively presentations with poise on the features and benefits of products. The following highlights indicate my achievements:• Successfully increased sales by delivering world-class service.• Accomplished 95+% target of daily stock distribution.Additional Experience:• Sales and Design Consultant • Australian Lawn Wholesalers, Seven Hills, New South Wales• Secondary School Teacher • Tyndale Christian School, Blacktown, New South Wales