Wendell Cole, Mba, Phr Email & Phone Number

I establish and execute strategic Diversity, Equity, and Inclusion (DEI) objectives that align with corporate goals, ensuring adherence to AAP, EEOC, and all relevant state and local regulatory requirements. I design and deploy the Power BI Diversity Dashboard, leveraging enterprise data for informed decision-making, strategy development, and performance tracking. By utilizing employee engagement survey results, I inform coaching, strategic planning, and organizational development initiatives. I develop, launch, and lead comprehensive DEI training programs that foster employee engagement and a strong sense of belonging. I partner with stakeholders to integrate best practices in DEI and effectively manage change processes. I oversee employee resource groups with a focus on strategy, consultation, and professional development. Additionally, I create and curate eLearning content to enhance targeted support and promote enterprise-wide engagement.Below listed are some of my achievements within this role:* Achieved 20% annual growth in representation of employees with disabilities, driving diversity across organization.* Improved HR outcomes by advising HR Business Partners on compliance, employee relations, and employee engagement strategies.* Enhanced Employee Resource Group (ERG) participation by 43% year-over-year through effective engagement initiatives.* Increased leadership effectiveness by guiding senior and mid-level management in coaching, goal setting, and consultative processes.* Boosted procurement inclusivity by collaborating on supplier diversity initiatives, driving diversity in supplier engagement.* Expanded eLearning participation from 15% to 93% in two years, achieving full voluntary engagement across organization.

Kansas City Metropolitan Area

I developed and executed a comprehensive Customer Service program strategy that aligned with key business objectives, significantly enhancing team performance. I designed a robust evaluation framework to identify gaps and celebrate successes, leading cross-training initiatives on essential tools like Unified Service Desk, Microsoft Teams, and Camtasia. Collaborating with Training leadership, I ensured thorough curriculum coverage and effective facilitation. My data analysis provided actionable insights for stakeholders, optimizing performance. By utilizing diverse media formats for training materials, I enhanced employee engagement and retention, and I spearheaded targeted coaching sessions that successfully reduced attrition rates.Below listed are some of my achievements within this role:* Boosted department's Net Promoter Score (NPS) to record 86%, highest during tenure, by managing highly successful training program.* Increased long-term job success by developing multi-layered evaluative system, linked new hire performance to predictive analytics, improving hiring and retention strategies.* Optimized coaching and development processes by leveraging predictive analytics to identify skill gaps, reducing time spent on training interventions and improving overall efficiency.* Enhanced customer service delivery and skill development by delivering impactful training sessions on Customer Service Program, Franklin Covey curriculum, and other specialized content.* Strengthened training outcomes and organizational alignment through cultivation and maintenance of relationships with key stakeholders, ensuring training delivery met both departmental and organizational objectives.* Achieved improved program effectiveness and alignment with organizational goals by utilizing performance metrics and incorporating feedback from weekly, semi-annual, and annual employee evaluations for strategic partners.

I resolved customer inquiries related to health insurance policies, claims, and benefits, delivering timely solutions that enhanced satisfaction. By offering expert guidance on plan coverage and network options, I fostered a deeper understanding for members. I effectively coordinated with internal departments to address complex issues and escalations, documenting all interactions in CRM systems to ensure compliance with policies and regulations. Additionally, I educated members on available resources, managed high volumes of inbound communications, and consistently met performance metrics. Follow-up calls further ensured resolution and satisfaction, strengthening customer relationships.Below listed are some of my achievements within this role:* Improved customer satisfaction by achieving World Class Customer Service Certification, excelling in call handling, first-call resolution, and accuracy.* Enhanced premium customer support by resolving issues and complaints through collaboration with cross-functional teams as part of select pilot group.* Strengthened team capabilities by training business leaders, new hires, and external vendors on customer advocacy roles and system navigation for high-quality product delivery.

As an Executive Pastor, I direct multi-site consultations and conduct training programs to enhance success within the non-profit sector. I coordinate talent recruitment efforts, establish retention frameworks, and manage employee onboarding processes. I formulate strategies and oversee execution across various organizational functions while designing and implementing internal training initiatives focused on leadership development. I identify and manage networking opportunities that bridge political, social, and religious sectors. I establish coaching and mentoring models to foster personal growth and highlight key developmental opportunities. I apply change management strategies to pinpoint growth areas, align stakeholders for execution, and collect data to address gaps and optimize performance.Below listed are some of my achievements within this role:* Enhanced community support by leading establishment of food pantry service, providing monthly assistance to over 150 families.* Improved departmental efficiency by overseeing budgeting, resource allocation, and financial management, ensuring optimal use of resources.* Ensured consistent alignment across volunteers and staff by delivering impactful public presentations on proposals, education initiatives, and organizational vision.* Achieved 25% placement rate of graduates into permanent leadership roles by successfully developing and launching leadership training program accredited by local universities.

Kansas City Metropolitan Area

As the Chief Executive Officer, I spearheaded talent acquisition, onboarding, and retention initiatives that optimized workforce performance. I crafted strategies to enhance marketplace visibility and identify growth opportunities while designing advanced training programs that fostered employee development. By analyzing compensation structures and conducting performance evaluations, I pinpointed areas for improvement. I ensured regulatory compliance with local, state, and federal agencies, aligning with best practices. Additionally, I oversaw daily operations, including client transport and scheduling, to deliver seamless service.Below listed are some of my achievements within this role:* Contributed additional $100K in revenue by securing two new state contracts during third year of leadership.* Achieved 23% year-over-year increase in service capacity and offerings, driving business growth and operational efficiency.* Drove over $500K in revenue within two years by leading successful launch and operation of transportation service as CEO.* Improved employee retention by 15% after implementing strategic realignment in third year, enhancing overall team stability and performance.* Expanded product offerings and increased market share by forging strategic partnerships with key stakeholders in Kansas, Missouri, and Oklahoma Logisticare.* Provided essential transportation services for vulnerable populations by securing service agreements with individual clients, senior care facilities, and government entities.

* Earned top graduate recognition in academy by demonstrating knowledge, leadership, and mastery of job functions.* Ensured consistent and compliant training for new recruits by being selected as Training Deputy, focusing on safety, de-escalation techniques, and policy adherence.* Secured long-term implementation of new talent optimization process by collaborating with senior leadership, presenting objective promotion methodology to Sheriff, remains active today

Master Of Business Administration - Mba, Human Resources, 4.0

Activities and Societies: Phi Kappa Phi Honor Society, Beta Gamma Sigma Honor Society

Master Of Arts - Ma, Theology/Theological Studies

Bachelor'S Degree, Pastoral Studies/Counseling