Cable Technician
CurrentEffectively resolved customer issues on the phone/help desk.Respond to complaint and maintenance calls from the clientsReview the network details and the overall arrangement of the house of the clientPerform and coordinate cable installationsCoordinate LAN/WAN network implementation projects; maintain project control plan; and report project progress to managementWires2connect, Snellville GA. 2003-2010Cable TechnicianAssist with new employee trainingResponded to service problems at the homes of cable usersInteracted with the clients and informed them about the precautions with the cable networksWrote clear and coherent documents regarding support incidentsAnalyzed and diagnosed operating problems