I have joined SSG Insight at a very exciting time. The Assset Management, Workflow and Work Ordering Systems market place is taking off in Australia and Canada, with new Hospitals, Railways and Engineering Companies chosing Agility as thier product of choice and having it delivered by SSG Insight via Microsoft Azure Cloud services.

My role at Serco further developed in July 2017 with greater responsibility as the ITS Business Relationship Manager for the Immigration Service which covers 10 facilities and 3 corporate offices across Australia – including Christmas Island. This change coincided with a transformation of the IT and a new IT service provider, HCL. We transitioned into a highly matrix-based operational teams. This and my previous role require management of the key stakeholders, understanding the KPI’s associated with each of the business functions, and how and what we use to collect data for workflows and reporting, ensuring integrity of data at all times. The standard of reporting for privately run government contracts far exceeds that of those run by the state. My role has put me as the go-to person for developing new idea’s using IT, and also an escalation point for issues, for which I have to manage with other IT staff, subcontractor and vendors.As the voice of the business to IT, I need to ensure the systems are maintained and supported, and work with other operational teams to pull in resources required ‘to get the job done’ and 'maintain service'. People management skills are fundamental to this role, we have a lean team and rely on our suppliers to offer support when required, so maintaining a strong professional relationship is paramount.These contracts are low margin, which means that Value for Money is sought when reviewing the application portfolio and longer term planning for the business/IT needs. However, there are minimum standards which must be adhered to protect the people in our care, staff and the reputation of the Serco. I have had to roll up my sleeves and develop solutions (receiving national recognition nomination) and instrumental in the recovery of systems after a hardware failure. This is a great roll where you never know what you may face each day, and have to think quickly and laterally to solve problems.

I was offered a new position within Serco, as the Service Delivery Manager for Applications in the Justice business unit. This covers 5 contracts for Prisons and Court Service across Australia/NZ. As with previous roles, I rapidly become the subject matter expert on the underlying technology applications that support the business, despite little documentation or knowledge of how the systems interface or operate, I just have to work it out.The role requires management of the key stakeholders in the prisons, understanding the KPI’s, and how and what we use to collect data and report on these, ensuring integrity of data at all times. The standard of reporting for privately run prisons far exceeds that of those run by the state. My experience is proving valuable to the bid teams in Sydney too, to support new business and avoid mistakes made previously, and I also participate in the strategic direction of Serco’s Global ‘Centre for Excellence for Justice’ in planning what can achieved in 2017 and beyond. Technology in prisons has many beneficial uses, but also some unforeseen ones. My portfolio has extended to include Defence, Immigration and Transport, whilst still occasionally helping out at Fiona Stanley Hospital.

I am very privileged to have joined the Serco team at Fiona Stanley Hospital prior to the opening of the $2+bn state-of-the-art facilities which proudly boasts to be one of the very best hospitals in Australia.I initially managed delivery of software modules for the Computer Aided Facilities Management (CAFM) software called Agility from SoftSols. This software is at the heart of Serco’s FM operations, and manages reactive work orders, planned maintenance schedules, regular tasks and asset management. This software also instructs the AGV’s (Automated Guided Vehicles) to carry the heavy loads around the hospital. During this phase, I managed the roll-out of modules, upgrades, Android & Windows PDA’s and tablet PC’s, and deliver training.The hospital went fully operational Feb 2015 with nearly 800 beds open, and I am now a permanent employee in an ICT Business Application Manager role. I am responsible for a suite of FM applications; as well as Agility, other systems include Aeroscout (RTLS tracking system for people and equipment), the data-warehouse and work with the Estates team on the iELVS building management system. I manage the business relationships with the FM (Serco) service delivery teams, the Client (WA Health), the ICT sub-contractor (British Telecom) and I also have a close relationship with many of the suppliers. I still manage software releases and am the subject matter expert for software configurations within my systems.I have just complemented the integration of Airwatch Mobile Device Management solution to manage the fleet of mobile android devices for the FM.I have gained valuable experience working in an ITIL environment where change control is taken seriously and ICT is on a cutting edge enterprise scale. At times it is frustrating to be hands-off, but my experience and skills are valued by all of the stakeholders.I am proud to play my part in delivering a world class solution to make a positive impact for patients, visitors and staff.

I joined OneIT in the heart of Perth, as an IT Project Manager, working with new and existing clients to develop leading edge software solutions – customized to specific business processes and requirements.I was also part of the Management Team, helping to steer the company in the right direction and make best use of the available resources to meet our ever growing client’s requirements.Working for an independent Software House dedicated to creating solutions to business problems or turning ideas into reality gives me a real buzz. I love the daily challenge of being thrown curveballs, and working with my developers and analysts to create solutions.Operationally, I work with the Project Management team to ensure developer workloads are managed, and client expectations are managed and met. OneIT has a great local pool of software engineers and support staff, who are experienced in many areas of business and IT.If you think you could benefit from having a bespoke software system developed, please get in touch with me. You don’t have to be local, we can help clients nationally and internationally and offer a great return on investment.I have worked with great people at RAC Insurance, Georgiou Construction Group, TADWA and RTO Answers,

I set up Ultra Smart Projects to enable me to work on a number of software development projects simultaneously. The aim was to help companies develop their Unique Selling Point (USP) by utilising existing technical solutions, or developing custom solutions, so that they can stand out and differentiate themselves in the market place and offer a superior service for their clients and users.My latest software development project utilised my Business Analysis and Project Management skills on a project with Congrex, an organisation based in Stockholm. The solution is custom designed and developed, and I was involved from the initial scope and project brief, I wrote the high level and detailed business analysis, and co-ordinated the development with the external software company. I worked closely with the internal team to deliver the system to the users, suppliers and clients.The project delivered a bespoke software solution to replace two existing systems, plus added a third element giving the business a USP in its market. The solution is a dedicated online booking system to enable existing and new clients to book meeting rooms with Congrex’s suppliers, plus accommodation and other ancillary activities, via an online portal. This now gives Congrex a competitive edge in its market place.Congrex is delighted with the solution which was delivered on time and to budget and is also starting to win them new business. The software roadmap adds interfaces into suppliers live booking systems, extends functionality to allow enhanced booking options and integrates new SEO features.I have also worked on some speculative scoping projects reviewing the suitability of potential solutions to help companies to grow, retain existing clients and attract new ones. This type of work requires a broad knowledge of IT solutions and the skills to match these with the potential business objectives of the Client being consulted, and the ability to analyse the costs, risks and benefits.

Web Ticket Manager is an online booking system and payments solution for tourism attractions and event organisers to sell and distribute their tickets via multiple channels. I started on this project pre-go-live, and worked with the development team to get the software ready for release in July 2010, with system testing and subsequently implementing into the clients online environments.Throughout 2010-13 I continued the analysis and development of the solution, managing the support of the software, training the new staff and users. I continued to contribute into the software development cycle with feedback from clients, regulatory changes and reviewed opportunities to extend the potential of the solution into new markets.In 2012 I managed the migration of the solution to Microsoft Azure and SQL Azure platforms to improve reliability, performance and potential growth, and developed a disaster recovery plan which supported the end user’s business requirements after experiencing external system failures (ISP).

Livesmart's main product was a regionally based loyalty card with over 100,000 members. Benefits were communicated by regular email newsletters, a website and a smartphone app. The purpose was to encourage local people in the region to benefit from events in Liverpool and Merseyside post the Capital of Culture in 2008. The membership was recognised via a card, some of which were SMART cards in 2011 and carried travel entitlements.Livesmart also produced a city wide smart card for tourism attractions and travel, as well as some dedicated promotional cards for specific attractions.As head of Technology and Operations, my role included the running of the team on the operational side and on the technical side includes the migrations of e-blast systems, technical infrastructure and migration of the SMART cards system.This role has given me excellent understanding of e-marketing, website design and usage. I also used MySQL for the first time, in conjunction with the 3rd Party Web Design Company to clean our client database.

Pimss Data Systems is an Independent Software Vendor providing Asset Management and data solutions to over 50 clients nationwide and data services for a further 100 clients. The client base is Social Landlords (RSL’s, ALMO’s and Local Government), and nationwide surveying companies.After joining, I quickly identified that the current software design could no longer support the growing needs of our clients and continue to comply with legislative requirements. I worked with the existing team and clients to design and build a new software solution, with new functionality, and a lower support overhead. The system utilises Analysis Services, Reporting Services and Integration Services (SSAS, SSRS, SSIS) to provide our clients with a solution that is seen as innovative and a market leader.I project managed implementations of the product to 25 clients, running multiple projects simultaneously. The process included site visits to analyse data requirements and the migration of existing information, linking data to 3rd party systems. Pimms4communities enabled clients to centralise and structure their data, so it can be used and reported against.In order to physically deploy the software, I needed complex technical skills of single/multiple domains, how the software integrated with Active Directory and the use of Kerberos Security to pass user credentials between machines. Deployment was to real, virtual and clustered environments, accessed by full and thin clients, links to SharePoint, modifying DNS and deploying to Web and Application Servers.

My primary responsibility was maintaining and managing the integrity of the production systems which included database servers, web servers and other associated systems and were all subject to high availability Service Level Agreements with strict financial penalties.Other responsibilities included 3rd line database support, recruitment, training and mentoring, change requests, managing development priorities, 2nd line server fault analysis, infrastructure/architecture and technical solution planning/implementation. Hardware included over 20 Compaq/HP/Dell/Sun/Bull servers in a Windows 2003 Active DirectoryI managed the software support team and was also given responsibility for the desktop support team. I worked closely with the development team, checking all builds before implementing into the live environment.

I initially was taken on as a Sybase/PowerBuilder developer. Once the company had secured its first UK client, I was appointed to take on the role as the UK Support Manager. Along with development work, including database, writing T-SQL stored procedures and triggers, I fulfilled a database administration role to manage the internal and client databases. These included performance tuning, backups/restores, installing the solution on client sites and managing releases whilst adhering to the software development lifecycle and other company standards. I was also on the management team which involved the planning, forecasting, cash flows etc, recruitment, training, and assisting the sales team to win new business.

I worked with the support team responsible for an Accident Management System for leased cars. The technology used was PowerBuilder and Sybase SQL Server.This role helped my grounding in software support and included software development, database and application performance tuning and user support for 180 staff.

I developed Sybase solutions for a European telecommunications company. I developed front-end and back-office database solutions and reporting systems with Sybase technology.

Member of the team providing consultancy services to ICL clients including Local Government and manufacturing companies.

I started as a conveyancing clerk, but my natural inquisitiveness lead to me understand how the software worked, which lead to my co-writing a new voice controlled conveyancing system for the firm. Subsequently wrote other specialist legal software for litigation, mortgage arrears and domestic violence.