Darrin Wright Email & Phone Number

North Carolina, United States

• Apply knowledge of programming languages, network support, and graphic design to develop and maintain websites.
• Train users in the functionality of hardware and software products. IT device installation. Conduct Windows, Mac, printer, and mobile device break fixes.
• Support individuals and businesses to yield the most optimal solutions that will shift their technical environment to a concrete system.

Duluth, Georgia, US

Duluth, Georgia, US

New York, NY, US

• Assist in the administration of the system by using pre-determined commands and instructions.
• Monitor all aspects of the network processing and file exchange schedules for all Clearing House products.
• As required, identify, investigate, track, escalate, resolve, and document all internal or customer-related production issues.

Denver, CO, US

• Supplied remote triage, break/fix support and warranty repair of iOS devices for retail stores across North America.
• Managed total lifecycle of iOS mobile devices from issuing, configuring and shipping new devices to recovering old devices.
• Supported Projects as part of a cross-functional team from SIT and UAT testing thru pilot and rollout phases.
• Demoed new hardware, systems and provides feedback to engineering and store brands.

Richton Park, Illinois, US

• Worked with other Information Technology staff to manage technology needs.
• Installed and repaired of end user equipment (PC’s, Laptops, Printers, Desk Phones, Mobile Devices, etc).
• Managed trouble tickets, supported end user software (Microsoft Office 356, Microsoft Windows 7, 10, and others as required) and trained staff on equipment usage as needed.
• Supported all other Information Technology department personnel in the implementation and support of other network infrastructure technologies as the need arises.

Greensboro, NC, US

• Manage a wide range of PCs and Macs via AD Manager Plus, MECM, Wyse, and Jamf.
• Organize tickets and workflow via Cherwell Service Management software.
• Implement Microsoft, Apple, Dell, and HP solutions tools for troubleshooting hardware and software.
• Assist with computer lab audiovisual hardware and software set up.

Los Angeles, California, US

• Guide students in test taking strategies, note taking, prioritizing assignments, and studying for exams.
• Meet and strategically plan, weekly, with advisors to insure program progress.
• Customize instructional approaches to meet the needs of the student.

Greensboro, North Carolina, US

Greensboro, NC, US

• Professional Services Automation (PSA) and Remote Monitoring and Management (RMM).
• Outbound Mac/PC hardware and software repair.
• Utilize custom business strategies for clients.

Greensboro, NC, US

• Managed a wide range of PCs and Macs via AD Manager Plus, SCCM, Wyse, and Fleetsmith.
• Organized tickets and workflow via Cherwell Service Management software.
• Implemented Microsoft, Apple, Dell, and HP solutions tools for troubleshooting hardware and software.
• Assisted with computer lab audiovisual hardware and software set up.

Atlanta, Georgia, US

• Supported e-commerce department with admin, systems testing, and business operations problems.
• Analyzed specifications, read test plans/test cases, and executed tests according to the test plan.
• Identified user interface and design issues.
• Used issue-tracking programs to document and maintain status of program change requests.
• Tracked status of test projects and provided status reports to manager.

New York, US

• Provided legendary customer service for the Ralph Lauren Contact Center.
• Placed online orders and processed returns for customers.
• Submitted credit request, price adjustments, missing orders/items, etc.

Greensboro, North Carolina, US

• Facilitated the construction of the NC A&T SU New Student Center.
• Filed daily reports, submittals, RFI’s, subcontractors’ spreadsheet, site photos, and meeting minutes.
• Assisted the Project Manager with project scope of work and bidding process.

Greensboro, North Carolina, US

• Network Security & Communication Systems: Routed and supported a variety of category cables
• Electric Circuits: Tested and troubleshot previously routed/installed electrical components.
• Project Management: Implemented strategies to execute job.

Southampton, England, GB

• Data Analysis: Assisted Coordinators with business deals of Fortune 500 Companies via data entry.
• Ensured all clients received proper network equipment by entering correct technological and schematic information.
• Business Planning: Participated in weekly online team meetings to collaborate and stay updated with client information.

Matthews, North Carolina, US

• Functioned as a U-Scan cashier (self-checkout) and store associate.
• Operated the cash register, and bagged customer grocery items.
• Provided friendly and courteous service. Answered customer inquiries regarding store products and services.

Bachelor Of Science - Bs, Electronics Technology (Information Technology)

High School Diploma, Early College Of Engineering