Milissa Eagle Email & Phone Number

Remote

Remote

Role summary: Led a remote team of 12 Analysts who supported client deliverable insights for Engagement, Patient Experience, and Clinical-NDNQI dataResponsibilities:+Led business unit initiatives: automated reporting processes with data science, created/maintained client-facing toolkits, innovated data integration across products+Managed caseload assignments of 12 team members for over 950+ client deliverables across 440+ client surveys each year+Coordinated client communications for at risk situations+Supported data insights and customization scoping for high-profile health systems+Maintained and improved team processes and relationships with other departments to align and maintain consistency across solutions+Supported the design of an 8-week comprehensive onboarding experience+Created a robust selection process for the Analyst role: behavioral-based interviews, skill assessment+Served as a representative for internal and external councils such as: Nursing/Magnet, DE&I, Analytics

Remote

Role summary: Interpreted and delivered engagement data to executive teams to identify opportunities to drive improvementResponsibilities:+Supported over 20 healthcare organizations in understanding their Engagement data and how to drive improvement+Presented results and provided actionable recommendations to executive leaders+Conducted in-person and virtual manager action planning sessions with up to 500 participants at one time+Acted as a mentor to Analysts to support training and development+Developed client-facing toolkits to support communication practices and engagement executive councils+Conducted focus groups and leader coaching sessions

Charlotte, North Carolina, United States

Role summary: Created executive level and HR presentations and analytic deliverables on engagement dataResponsibilities:+Created standard and custom analyses to address data needs (diversity, employee relations, nursing, safety)+Supported the coordination and execution of projects with over 100 deliverables+Acted as the team subject matter expert in Excel, custom analyses, and Press Ganey engagement products+Supported and designed data visuals for all client-facing deliverables+Created data visualizations and analyses in Excel, and data restructuring and advanced analyses in SPSS (t-tests, regression, cluster analysis)

I/O Solutions Inc. is a preeminent personnel consulting firm that specializes in creating and administering public safety selection and promotional processes. Consultants develop, validate, and implement customized written exams and assessment centers for small and large public safety organizations.I participated in the following tasks and responsibilities:Assessment Centers: Assisted with the development of exercise materials, proofed exercise materials, entered and checked completed exercise data, entered and checked assessor feedback comments to candidates, prepared candidate feedback reports, assisted with running local assessment centers, assisted with assessor recruitment, and created administrative documents (e.g. feedback surveys, confidentiality forms).Job Analysis: Conducted SME interviews, created Job Analysis Questionnaires (JAQ's), proofed JAQ's, entered data from JAQ's, assisted with analyzing JAQ data, and prepared job analysis reports.Written Exams: created administration documents, created SPSS scoring programs, proofed exam study guides and other materials, input Angoff and content validity ratio (CVR) ratings (and analyzed these data), and proofed exam scoring results.Reports: Created job analysis and technical reports for clients.Other: Developed tools for, and conducted résumé screenings and interviews for Chief-level positions in police and fire departments.General: proofed client documents and deliverables.

•Developed research studies focusing on occupational stress and health.•Developed surveys for research purposes.•Collected and analyzed data using MS Excel and SPSS.•Gathered relevant research articles to further advance research executed by the lab.•Assisted in writing papers for submission to academic journals.

Chicago, Il

Conducted analysis and provided recommendations for a local Bowling Alley/ Food and Beverage organization.•Developed a communication satisfaction questionnaire.•Analyzed and presented results regarding different aspects of communication.•Provided recommendations to improve areas of communication.

Chicago, Il

Provided quality data coding and organization for a large organization in the aviation industry.•Organized qualitative employee survey data (over 4,000 employees) regarding managerial performance into specified groups using MS Excel.•Coded words and phrases to identify comment groupings; this coding was later used in a text-analysis program.

•Assisted in administering and preparing paperwork for occupational health hearing and breathing tests according to OSHA standards.•Processed and reviewed paperwork; applications, open enrollment, employee health, I-9, insurance and payroll forms.•Organized employee Personnel, Medical, Payroll, and Confidential records.•Attended meetings on 401k plans, positive/negative feedback, and manager problem solving.•Entered employee information into an office database.

Gaffney, Sc

•Collected and analyzed data using MS Excel and SPSS for two separate research studies.•Developed poster and paper presentations based on research findings.•Presented research findings at regional conferences.

Central New York

HOBY leadership seminars specialize in providing high school sophomores with unique leadership training, service-learning, and motivation building experiences.•Guided high school sophomores in leadership development and how to use different leadership methods in their schools and communities.•Created scenarios and activities for the students to develop their leadership skills.

Clemson, Sc

•Collected and analyzed data using MS Excel and SPSS for a research study on fitness in the workplace.•Developed poster and paper presentations based on research findings.

Master'S Degree, Industrial And Organizational Psychology

Activities and Societies: Student Member of Society for Industrial Organizational Psychology, Roosevelt University Industrial.

Bachelor'S Degree, Psychology

Activities and Societies: Member of the Chi Alpha Sigma SC Gamma chapter, Alpha Chi member, Student Member of Society for Industrial.