Assist customers account inquiries● Maintains customer billing records by updating account information.● Maintains financial account by processing customer adjustments.● Manage, Maintain adequate team performance set by the company● Provides daily report to Clients regarding team performance, thus include end of day, weekly andmonthly reports● Provides coaching and training to agents on a daily basis● Contacts providers regarding financial utility concerns not limited to Water, Sewer , Electricity andGas

Deliver service and support to end-users using and operating automated call distributionphone software, via remote connection or over the Internet;● Interact with customers to provide and process information in response to inquiries, concerns,and requests about products and services;● Gather customer’s information and determine the issue by evaluating and analyzing thesymptoms;● Diagnose and resolve technical hardware and software issues involving internet connectivity,email clients, IPTV, VOIP and more;● Research required information using available resources;● Follow standard processes and procedures;● Identify and escalate priority issues per Client specifications;● Redirect problems to appropriate resource;● Accurately process and record call transactions using a computer and designated trackingsoftware;● Offer alternative solutions where appropriate with the objective of retaining customers’ andclients’ business;● Organize ideas and communicate oral messages appropriate to listeners and situations;● Follow up and make scheduled call backs to customers where necessary;● Stay current with system information, changes and updates

Assist customers account inquiries● Maintains customer billing records by updating account information.● Maintains financial account by processing customer adjustments.● Helps customers make their payment online/ through phone● Provide billing adjustments upon customers request

Opens customer accounts by recording account information.● Maintains customer records by updating account information.● Resolves product or service problems by clarifying the customer's complaint; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction oradjustment; following up to ensure resolution.● Maintains financial accounts by processing customer adjustments.● Recommends potential products or services to management by collecting customer information andanalyzing customer needs.● Prepares product or service reports by collecting and analyzing customer information.● Contributes to team effort by accomplishing related results as needed.● Attracts potential customers by answering product and service questions; suggesting informationabout other products and services.