Customer Services Rep
Current•To be responsible for comprehensive administration of customer accounts. •Communicating schedules and order dates to external sales teams and customers.•Raising customer orders on the business system, receive customer repeat orders with an amendment to the artwork & process through the appropriate procedure with TSR and raise new item numbers.•To work with Estimating and Sales Departments to ensure correct pricing is issued to the customer, entered in to the Business System and invoiced.•Receiving a customers’ request for order amendment, confirm the amendment with production and purchasing and issue notice to senior management of any sales projection change.•Check incoming customer orders against agreed EOQ / MOQ and advise Account Manager & Sales & Customer Service Manager of any discrepancies, requesting a re-price form the Price Estimator as necessary.•To refer any costing or commercial issues on such products to the Sales & Customer Services Manager for approval before scheduling.•Monitor production schedule and review shipping schedules very morning to ensure sufficient stock to cover upcoming dispatches / customer call-offs.•Liaise with Sales / Key Account Managers to facilitate information transfer with new projects.•To coordinate with Technical services representatives on all assigned project actions within the defined timeline.•To monitor the production schedule on a daily basis and advise customers of deliveries, consulting with Sales & Customer Services manager as necessary.•To actively manage stock levels for stock customers and ensure the min/max programs are adhered to.•To issue accurate weekly reports to customers on stock holding and production planning .•Review customer forecasts to establish any significant changes which may have an impact on sales / production and bring these to the attention of the Account Manager / Sales & Customer Services Manager, pursue new purchase orders as necessary.
