Supervise staff of 5+ people, general cleaning in homes, offices and construction sites, final construction cleaning before grand openings, carpet cleaning and floor waxing, window cleaning, assist in moving and arranging furniture and equipment as required. Lift operator as well as other heavy machinery

Data entry in Quick Books

Assist members with all general inquiries on accounts and loans. Process member transaction requests, including inputting check orders through Clarke American. Problem-solve with members regarding account concerns. Input loan applications for all loans including Home Equity lines/loans. Explain, promote, refer and sell Credit Union products and services using consultative selling techniques. Quote rates ranges from SAFE’s Savings/Loans Rate Sheets. Conduct member profiling to determine member needs. Open sub-share accounts (Checking, Money Markets, Special Purpose Savings, Certificates, and Holiday Club Accounts). Achieve individual sales and services goals (Call Monitors/Mystery Shops, Adherence, and Call Volume). Confer with other departments to resolve member questions and concerns. Maintain posting drawer and ensure drawer balances daily. Maintain an ongoing awareness of developments/changes in policies, procedures, products and services.

Maintain a productive SPH (Sales Per Hour) goal while on sales floor, answering phone/general customer service inquiries, schedule appointment for in home design services, make recommendations on design based on customer needs/desires, assist customer in placing online orders, cashier, process returns/exchanges, stocking, recovery of both sales floor and stock room, deliver merchandise safely to customers at on site pick up location

Be Sacramento proud! Wow is the only standard. Elevate guests, ensure safety of guests and staff, set up/take down of parking equipment, cash handling, door assistant for handicapped

Managed and supervised staff of 10+ people, handle high influx of inbound/outbound calls for 300+ clients by dispatching messages nationwide via numerous ways of communication, maintain and complete personnel documents, benefits and payroll, research and respond to inquiries regarding verification of employment, implementation and enforcement of office procedures, establish and maintain client and vendor files, compose correspondence, software and hardware training for new and current employees, maintenance and repair of office hardware (printers, fax machine, photo copier, pc's, keyboards, headsets, phones etc.).

Ensuring excellent customer service and customer satisfaction, selling and stocking merchandise, shipping and receiving products, creating personalized merchandise,cashiering, answering customer service inquiries by phone, maintain records of sales and purchasing for inventory and tax reporting purposes and other general store operations.

Cashier, facing and stocking product, maintained a clean environment for store animals, opening and closing procedures

Placed outbound calls on an automatic dialer, set appointments for in home presentations, and called existing customers and set appointments for new product demonstration.

Answered calls for store on a multi phone line system and transferred calls to appropriate departments, maintained a clean environment for store animals, opening and closing procedures including facing, stocking product and disposing of waste. Administrative duties included counting down tills nightly, override transactions including exchanges and returns.