Catherine Spivey Email & Phone Number

Houston, Texas, United States

- Performing consultations; Discussing the desired style, hair goals, preferences, and concerns of each client.- Providing services such as, but not limited to: shampooing, conditioning, and executing various styles, suck as cuts/trims, silk press and braids- Suggesting appropriate hair care products tailored to individual hair types and needs..

Philadelphia, Pennsylvania, United States

• Efficiently managed computerized passenger boarding; ensuring smooth and timely operations in. Boarding and disembarking flights.
• Provided exceptional assistance to customers with special needs; including, but not limited to those needing wheelchairs and unaccompanied minors ensuring a positive travel experience.
• Handled customer flight itinerary changes and seat assignments as required.
• Logged and relayed gate changes, cancellations, service requests, and otherpertinent flight information to the respective department personnel; resolvingissues promptly.
• Received commendations for delivering excellent customer service andconsistency meeting corporate objectives.
• Provided passenger assistance at the gate areas by issuing tickets, checkingbaggage and assigning seats.

Norristown, Pennsylvania, United States

• Addressed and resolved a high-volume of telephone inquiries and requests in a prompt, accurate, and courteous manner.
• Troubleshot inquiries, proactively following up on unresolved issues to ensure customer satisfaction.
• Maintained complete and accurate records, ensuring compliance with documentation standards.
• Adapted to meet business needs and customer requirements while upholding service excellence.

Philadelphia, Pennsylvania, United States

• Assisted individuals in achieving greater independence with daily living activities, offering personalized support.
• Developed strong connections with consumers through daily conversation, creating a welcoming and supportive environment.
• Administered medication accurately and promptly, ensuring compliance with documentation requirements.
• Utilized Person-Centered Plans (PCP) to tailor programming to the unique needs and interested consumers.

Cosmetology, Cosmetology/Cosmetologist, General

Natural Hair Braider Certification, Cosmetology/Cosmetologist, General

Cosmetology/Cosmetologist, General

High School Diploma, General Studies, 12

High School Diploma, Art/Art Studies, General