Catherine Spivey Email & Phone Number

Houston, Texas, United States

- Performing consultations; Discussing the desired style, hair goals, preferences, and concerns of each client.- Providing services such as, but not limited to: shampooing, conditioning, and executing various styles, suck as cuts/trims, silk press and braids- Suggesting appropriate hair care products tailored to individual hair types and needs. - Performing treatments to maintain scalp health and address any issues like dryness or dandruff; ensuring a healthy environment for braiding.- Educating clients on proper hair care techniques and maintenance for their natural hair. Providing clients with guidance on maintaining their braids and caring for their natural hair.- Assessing the condition of clients’ hair and recommending treatments or regimens to promote health and growth.- Mastering various styling techniques specific to natural hair. Adding finishing touches to braids, such as accessories or styling adjustments, to achieve the desired look.- Following proper hygiene protocols. Ensuring that all tools and workspaces are sanitized and organized daily for client safety.- Following up with clients to check on their satisfaction and provide ongoing support for their hair care journey.- Staying updated with the latest trends, techniques, and hair care products.

Philadelphia, Pennsylvania, United States

Efficiently managed computerized passenger boarding; ensuring smooth and timely operations in. Boarding and disembarking flights.• Provided exceptional assistance to customers with special needs; including, but not limited to those needing wheelchairs and unaccompanied minors ensuring a positive travel experience.• Handled customer flight itinerary changes and seat assignments as required.• Logged and relayed gate changes, cancellations, service requests, and otherpertinent flight information to the respective department personnel; resolvingissues promptly.• Received commendations for delivering excellent customer service andconsistency meeting corporate objectives.• Provided passenger assistance at the gate areas by issuing tickets, checkingbaggage and assigning seats.

Norristown, Pennsylvania, United States

• Addressed and resolved a high-volume of telephone inquiries and requests in a prompt, accurate, and courteous manner.• Troubleshot inquiries, proactively following up on unresolved issues to ensure customer satisfaction.• Maintained complete and accurate records, ensuring compliance with documentation standards.• Adapted to meet business needs and customer requirements while upholding service excellence.

Philadelphia, Pennsylvania, United States

• Assisted individuals in achieving greater independence with daily living activities, offering personalized support.• Developed strong connections with consumers through daily conversation, creating a welcoming and supportive environment.• Administered medication accurately and promptly, ensuring compliance with documentation requirements.• Utilized Person-Centered Plans (PCP) to tailor programming to the unique needs and interested consumers.

Cosmetology, Cosmetology/Cosmetologist, General

Natural Hair Braider Certification, Cosmetology/Cosmetologist, General

Cosmetology/Cosmetologist, General

High School Diploma, General Studies, 12

High School Diploma, Art/Art Studies, General