Candice Pines Email & Phone Number

• Provide support to the Physician Licensure unit entering data for initial applications and reinstatement applications to evaluate and determine eligibility for medical licensure. Analyze and interpret data.
• Implemented quality control over audit process of physician applications. Show less

Annapolis, MD

• Oversaw daily operations and coordinate support for executive staff and spearhead all operations for the Food and Housing Protection Agency. Performed tasks such as timekeeping, research, editing, and correspondence..
• Implemented a new billing and invoicing system for yearly Food Service Facility renewals that resulted in a 1% increase in on-time payments.
• Decreased administrative errors by half by implementing a self-check system for administrative staff.
• Created an online tracking system for resident complaints for County Executives. Show less

Columbia, MD

• As HR Assistant, I oversaw departmental operations and fostered productive relationships between department leaders while ensuring adherence to quality standards, project timelines, and budgets. My principal.
• Created a new SharePoint database to collect and organize data regarding team workload resulting in improved efficiency and reduction in duplication of work. Show less

Baltimore, Maryland Area

• Led execution of all administrative tasks including receptionist duties, correspondence, travel arrangements, financial management, data entry, file organization, research, and assisting senior staff. Controlled.
• Fostered a client-centric environment that ensured associates were accountable for delivering an exceptional customer experience and exceeding customer experience metrics.
• Led the choreography of customer traffic - including direct routing of customers to specialists - to help drive overall revenue growth. Show less

Glen Burnie, MD

• Oversaw all store activities, from daily operations to team leadership, controlling inventory, and financial management. Controlled store environments in compliance with all regulatory requirements. Coordinated all.
• Implemented and sustained a high-performance culture by empowering sales associates to optimize the customer experience with enhanced product knowledge and the autonomy to deliver personalized service, increasing.
• Enhanced communication between management and staff, improving teamwork and collaborations, resulting in improved morale and a 4% reduction in the shrink rate during tenure. Show less

Baltimore, Maryland Area

• Orchestrated and delivered daily critical support to the company President. Fielded all inquiries from and communication with customers and spearheaded resolution of all customer complaints. Compiled financial and.
• Decreased customer call backs by 5% by answering billing questions completely.
• Implemented a new filing and tracking system for invoice booking and management. Show less

Millersville, MD

At Comcast I responded to incoming customer calls, delivering superior customer experiences by providing prompt assistance and clear communication with attention to detail. I fostered strong, strategic customer relationships, driving new product development, sales and managing existing product and service offerings. In this role I served an average of 60.