Candice Pines Email & Phone Number

Provide support to the Physician Licensure unit entering data for initial applications and reinstatement applications to evaluate and determine eligibility for medical licensure. Analyze and interpret data, information, and situations to ensure accuracy and completeness in a timely manner. Retrieve electronic verifications, credentials and any other miscellaneous documents utilizing a tracking system and distributes to analysts. Perform audits in accordance with established procedures to… Show more Provide support to the Physician Licensure unit entering data for initial applications and reinstatement applications to evaluate and determine eligibility for medical licensure. Analyze and interpret data, information, and situations to ensure accuracy and completeness in a timely manner. Retrieve electronic verifications, credentials and any other miscellaneous documents utilizing a tracking system and distributes to analysts. Perform audits in accordance with established procedures to determine compliance with the statue and regulations of Maryland. Perform duties requiring regular use of independent judgement and analysis. As Procurement Card Holder, complete payments and purchases and execute financial management tasks including invoice preparation and review, monthly and quarterly billing reports, and internal audits of billing accuracy.Selected Contributions:• Implemented quality control over audit process of physician applications. Show less

Annapolis, Md

Oversaw daily operations and coordinate support for executive staff and spearhead all operations for the Food and Housing Protection Agency. Performed tasks such as timekeeping, research, editing, and correspondence. As Procurement Card Holder, completed payments, purchases, and execute financial management tasks including invoice preparation and review, monthly and quarterly billing reports, and internal audits of billing accuracy. Lead handling of customer complaints, from first response to… Show more Oversaw daily operations and coordinate support for executive staff and spearhead all operations for the Food and Housing Protection Agency. Performed tasks such as timekeeping, research, editing, and correspondence. As Procurement Card Holder, completed payments, purchases, and execute financial management tasks including invoice preparation and review, monthly and quarterly billing reports, and internal audits of billing accuracy. Lead handling of customer complaints, from first response to escalation and resolution. Supervised administrative staff, including daily oversight of work activities and workload and consistent engagement with staff on business strategy and performance. Developed and maintained policies and procedures for employee training and delivered training to employees, in addition to providing daily coaching and development. Oversaw and enforced adherence to internal and external regulatory policies and procedures. Evaluated, designed, and implemented processes and procedures to improve quality and efficiency, while ensuring adherence to quality standards.Selected Contributions: • Implemented a new billing and invoicing system for yearly Food Service Facility renewals that resulted in a 1% increase in on-time payments. • Decreased administrative errors by half by implementing a self-check system for administrative staff.• Created an online tracking system for resident complaints for County Executives. Show less

Columbia, Md

As HR Assistant, I oversaw departmental operations and fostered productive relationships between department leaders while ensuring adherence to quality standards, project timelines, and budgets. My principal responsibility was to lead the recruitment process for part- and full-time employees, which included drafting job postings, identifying qualified applicants, scheduling and conducting interviews, conducting background checks and drug test screenings, and preparing offer letters. In… Show more As HR Assistant, I oversaw departmental operations and fostered productive relationships between department leaders while ensuring adherence to quality standards, project timelines, and budgets. My principal responsibility was to lead the recruitment process for part- and full-time employees, which included drafting job postings, identifying qualified applicants, scheduling and conducting interviews, conducting background checks and drug test screenings, and preparing offer letters. In addition, I spearheaded financial management as Procurement Card holder, including purchasing office supplies, organizing travel for consultants, processing payroll, and auditing invoices. I was also responsible for maintaining the HRIS database of confidential information. In this role I coordinated ongoing training for all employees and managed the account executive team, providing daily coaching and development, mentoring, and conducting annual performance reviews. My duties also included designing and implementing the annual employee survey, which entailed fielding the survey as well as collecting, analyzing, and reporting results to senior management. Selected contributions in this role:• Created a new SharePoint database to collect and organize data regarding team workload resulting in improved efficiency and reduction in duplication of work. Show less

Baltimore, Maryland Area

Led execution of all administrative tasks including receptionist duties, correspondence, travel arrangements, financial management, data entry, file organization, research, and assisting senior staff. Controlled personnel database to ensure confidentiality. Coordinated the streamlining of phone, email, and mail correspondence to clients, associates and vendors, managing multiple databases and distributing documents. Coordinated schedules, conferences, meetings, correspondence, and speaking… Show more Led execution of all administrative tasks including receptionist duties, correspondence, travel arrangements, financial management, data entry, file organization, research, and assisting senior staff. Controlled personnel database to ensure confidentiality. Coordinated the streamlining of phone, email, and mail correspondence to clients, associates and vendors, managing multiple databases and distributing documents. Coordinated schedules, conferences, meetings, correspondence, and speaking engagements on behalf of Executive Director. Oversaw operations to ensure adherence to internal and regulatory policies, quality standards, and project timelines, specifications, and budgets. Used computer software programs involving the application of word processing, spreadsheet, slide-presentation, and statistical database programs to input, update, retrieve, gather, and generate data or reports.Selected Contributions:• Fostered a client-centric environment that ensured associates were accountable for delivering an exceptional customer experience and exceeding customer experience metrics.• Led the choreography of customer traffic - including direct routing of customers to specialists - to help drive overall revenue growth. Show less

Glen Burnie, Md

Oversaw all store activities, from daily operations to team leadership, controlling inventory, and financial management. Controlled store environments in compliance with all regulatory requirements. Coordinated all recruitment and training of personnel, including supervising and coaching a team of assistant managers, keyholders and sales associates, and training associates on loss prevention policies and procedures. Monitored daily performance (i.e., sales vs. forecasted sales) and produced… Show more Oversaw all store activities, from daily operations to team leadership, controlling inventory, and financial management. Controlled store environments in compliance with all regulatory requirements. Coordinated all recruitment and training of personnel, including supervising and coaching a team of assistant managers, keyholders and sales associates, and training associates on loss prevention policies and procedures. Monitored daily performance (i.e., sales vs. forecasted sales) and produced weekly reports. Identified opportunities for process improvement and designed and implemented new initiatives. Spearheaded marketing initiatives for various customer profiles and led resolution of all customer complaints.Selected Contributions:• Implemented and sustained a high-performance culture by empowering sales associates to optimize the customer experience with enhanced product knowledge and the autonomy to deliver personalized service, increasing customer satisfaction rate by 17% during tenure.• Enhanced communication between management and staff, improving teamwork and collaborations, resulting in improved morale and a 4% reduction in the shrink rate during tenure. Show less

Baltimore, Maryland Area

Orchestrated and delivered daily critical support to the company President. Fielded all inquiries from and communication with customers and spearheaded resolution of all customer complaints. Compiled financial and operational data to analyze and produce statistical and budgetary reports. Managed scheduling and financial transactions, including processing invoices and payments and preparing company expense reports. Received, screened, and answered routine telephone calls, and assisted visitors… Show more Orchestrated and delivered daily critical support to the company President. Fielded all inquiries from and communication with customers and spearheaded resolution of all customer complaints. Compiled financial and operational data to analyze and produce statistical and budgetary reports. Managed scheduling and financial transactions, including processing invoices and payments and preparing company expense reports. Received, screened, and answered routine telephone calls, and assisted visitors. Reviewed all incoming mail and correspondence to determine proper action; and, as appropriate, prepared written responses.Selected Contributions:• Decreased customer call backs by 5% by answering billing questions completely.• Implemented a new filing and tracking system for invoice booking and management. Show less

Millersville, Md

At Comcast I responded to incoming customer calls, delivering superior customer experiences by providing prompt assistance and clear communication with attention to detail. I fostered strong, strategic customer relationships, driving new product development, sales and managing existing product and service offerings. In this role I served an average of 60 customers daily.