Keisha Crumb Email & Phone Number

United States

As the Patient Relations Coordinator for Luminis Health Clinical Enterprise, I am tasked with managing escalated complaints, concerns and grievances. I have excellent communication skills that allow me to effectively listen to the patient and/or their care partners, extract the ask/need, and execute a resolution that is comfortable for all involved. I am also tasked with Interpretation Service management, for over 80 out-patient clinics. I ensure that all clinics are in compliance with regulatory practices and guidelines. All of our patients expect excellent, quality, healthcare when they visit any of our facilities and/or hospitals. My mission is to provide training to all staff on the Luminis Health R.I.S.E. values. Respect, Inclusion, Excellence. The patient experience is always my top priority.

Largo, Maryland, United States

Largo, Maryland, United States

I am a certified Notary Public and Title Insurance Producer. I am a community advocate and provide mobile notary services locally, and contract with Title companies for real estate, loan signing opportunities.

Largo, Maryland, United States

K. Crumb Travel, LLC customizes, unforgettable, Caribbean vacations, for solo, couple and group travel. We do the planning and all you have to do is show up.

Largo, Maryland, United States

In the Patient Relations Coordinator role, I act as the patient advocate facilitating communication between patient/families and the medical staff. My goal is always to put the patient's needs and requests first and ensure that the patients concerns are heard and addressed. I specialize in de-escalation, effective communication, interpretation services and facilitating quality healthcare. In my role I provide a listening ear, an explanation of patient rights and responsibilities, and the opportunity for a pleasant, well-informed patient experience. It is with great pleasure that I serve each patient and their care partners, with respect and dignity. The patients and our community members are my top priority and I enjoy serving the people.