Denise Silva Email & Phone Number

Dallas, Texas, United States

Analyzes credit applications based on program and negotiates a structure with thedealer that puts the company in a profitable position.Builds relationships at the dealership level to increase closure rate.Meets monthly application and funding volume goals within assigned portfolio.Accountable for the management of the Consumer Loan and Lease Originationsprocess from application review through funding Ensures adherence to internalpolicy and external regulations.

Arlington, Texas

Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate vehicle.Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.Building a rapport with potential customers to improve the possibility of a sale in the future.Maintaining a customer database and communicating with them.Assisting customers with completing the relevant paperwork required for a successful sale to be processed.Maintaining reporting structures and recording sales and inventory on our CRM software.Collaborating with team members to reach sales targets.Understanding Automotive Lending procedures and processes

Mesquite, Texas

Ensured the profitability of the dealership by overseeing the various departments which include variable operations (sales & financing), fixed operations (service & parts), and the business office (accounting & administration).

Mesquite, Texas, United States

Responsible for submitting and approving all outsidefinancing dealsEstablished network of lenders that offered the bestdeal for the customer and highest profit margin forthe dealershipPresent and sell all warranty, gap insurance, andback end productsReview and inspect the paperwork and stipulationsto ensure a timely turn around on fundingMaintain and collect on In-House Financing Portfolio

Rockwall, Texas

Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers.Attract potential clients and retain current clientele by answering product questions received via phone and/or internet.Proficient in CRM. Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)Direct customers to product information resources, including those available on the internetChecked email frequently and respond to inquiries immediately.Responsible for making outbound sold and unsold follow-up calls.Be available to respond to phone AND email inquiries in a professional, well-spoken mannerMeet and exceed goals each monthly and quarter sales goals.

Mesquite, Texas

• Greet and guide customer as they appear on the lot to proceed into the sales process• Assist customers in finding a vehicle that meets their needs• Assist customers in the completion of their sales applications• Assist management in ensuring the lot is merchandised correctly to maximize sales• Greet and guide customer as they appear on the lot to proceed into the sales process• Assist customers in finding a vehicle that meets their needs• Assist customers in the completion of their sales applications• Assist management in ensuring the lot is merchandised correctly to maximize salesOther duties • Enthusiastic with high energy throughout the sales workday• Meet and exceed customer's expectations• Outgoing with a friendly personality, especially while handling objections• Quality customer service skills• Good sales and/or customer service track record• Possess strong communication skills• Persistent, competitive and have a good work ethic• Focus on the customer’s needs to enhance dealership and personal sales• Computer literate and have basic math skills• Ability to follow company processes

Dallas/Fort Worth Area

Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best termsDetermine clients’ needs and financials abilities to propose solutions that suit themIntermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealingPerform comparative market analysis to estimate properties’ valueDisplay and market real property to possible buyersPrepare necessary paperwork (contracts, leases, deeds, closing statements etc)Manage property auctions or exchangesMaintain and update listings of available propertiesCooperate with appraisers, escrow companies, lenders and home inspectorsDevelop networks and cooperate with attorneys, mortgage lenders and contractorsPromote sales through advertisements, open houses and listing servicesRemain knowledgeable about real estate markets and best practices

Real Estate License

Activities and Societies: National Association Of Realtors Metrotex Association Of Realtors Young Professional Realtors.

High School Diploma