Experienced Call Center Manager with a strong track record in lead generation and team leadership. At Grand Group Australia, I excel in driving growth by leading a high-performing team, optimizing call center operations, and consistently achieving key performance indicators. My expertise includes recruiting and training staff, managing offshore call centers, and implementing strategies to enhance lead generation and conversion rates.With a background in event coordination and home loan specialization, I bring valuable skills in communication, strategic problem-solving, and multitasking. I am passionate about improving processes and delivering exceptional results, committed to leveraging my skills to contribute to organizational success.Let’s connect to discuss how my managerial and lead generation expertise can benefit your team.