Ms. L Kibidi Email and Phone Number

1.LAB WORK: Phlebotomy(venous, capillary, femoral, DBS), carry out tests including; Hematology, parasitology, microbiology, biochemistry special biochemistry, serology test. I have also participated in lab class upgrading exercise from class b to class E. As well as involved in ISO Certification process.2. MAINTENANCE: Decontamination, CSSD practices, running quality and Standard controls, updating service &machine maintenance schedules, updating SOP, preparing requisitions, inventory, expiry tables, and tracking fridge temperature and prompt lab licensing. Maintain lab equipment & computers in good working condition.3. DATA MANAGEMENT: Using different computer programs such as SANITAS, APHICONS, and AFYASOFT, to input, edit, forward, type, print, modify, and store for posterity. Using Microsoft office & software to prepare documents and present them. Management of medical insurance claims including SMART, SLADE and HICS billing, filling forms, adding attachments, sending physical claims, and reconciliations.5. CUSTOMER CARE: Welcome, listen, input data, and acquire, attend and escalate to customer feedback by means such as questionnaires, discussions, and comments. Timely attendance to emails, messages, and Phone calls on all online platforms ensuring utmost confidentiality. Advertise the institution in both physical through service and online. Take and record patient vitals such as pressure, temperature, oxygen saturation,and weight.6. MANAGEMENT: Interviewing, Training, and inducting new staff. Preparing Rota, budgets, presentations ,CMEs, orders, requisitions, finance reports, tenders, minutes, meetings, and memorandum. Conflict resolution, resource allocation, attending hospital visitors, and representing the facility in official forums. Follow-up hospital reimbursement by insurance and on boarding other insurances during marketing.