Michelle Leonard Email & Phone Number

Detroit, Michigan, United States

Detroit, Michigan, United States

Owner and photographer specializing in portraiture and sports photography.

• Led forecasting and day-to-day financial planning for DNEE product line ensuring financial accuracy and alignment with Ford Finance Manual standards utilizing Ariba and APPTIO.• Led setup and completion of all Purchase Orders, ITSAs, PCAMs for organization.• Managed all financial aspects of the organization to ensure financial health for all departments.

• FMCDealer Product Manager for thirteen (13) employees located in the US and India who provide business critical application support. FMCDealer is the online dealer portal that is used both internally and externally (dealers) to sell, service and warranty vehicles.• Employed and championed Agile processes, culture, and best practices; facilitated Agile ceremonies.• Translated product roadmap into manageable product features in Rally backlog and facilitated quarterly review meetings with Product Owners.• Assessed overall health of product and understood business\user priorities and technical feasibility in order to prioritize backlog and manage risks.• Managed team’s workload and provided guidance in order to efficiently the meet demands of our business customer.• Led collaboration as a global team to support the launch of 22 countries in Europe from Plumtree to Sharepoint 2013.• Led successful migration for North America and Asia Pacific from Sharepoint 2010 to Sharepoint 2013.• Led successful global migration from Sharepoint 2013 to Sharepoint 2016.• Conducted interviews and assisted with hiring process and annual performance reviews.• Led daily meetings that facilitated knowledge sharing amongst the team in order to promote cross-training and gain trust among global team members.• Established critical success factors and critical to quality measures with business customer and ensure service deliverables are being met.

Dearborn Tool And Die Plant

• Provided daily support, site management and off-hours on-call support for 200+ employees in a production manufacturing plant environment.• Collaborated with Plant Engineering and Plant Management to determine appropriate solutions for business needs and where improvements can be made to support the business.• Collaborated with Plant Engineering to resolve production issues as they occur and in a timely manner to reduce/prohibit potential financial loss to company.• Managed IT projects and ensure they are completed on or ahead of schedule.

• Performed ECS reviews to ensure ACR/ICR complies with ITPM and is correctly documented from a networking standpoint.• Reviewed, approved and managed firewall change requests for over 50 firewalls from internal customers and validated against ACR/ICR documentation for approval based on IT Policy Manual standards.• Performed Network Planning activities within the Ford Extranet space and collaborated closely with Planning and Engineering team members on new technology initiatives.• Collaborated with Network Engineering team on Firewall migrations/consolidations to determine appropriate solutions.• Team Leader for US and Chennai Global Supplier Electronic Communications (GSEC) team.• Provided direction in firewall change control requests and supplier tunnel configurations and resolved escalations from internal and external customers.• Reviewed supplier tunnel requests from external customers and submit configurations to operations for implementation.• Reviewed, approved and managed firewall change requests for over 50 firewalls from internal customers and validated against ACR/ICR documentation for approval based on IT Policy Manual standards.• Initiated training sessions based on suggested areas for improvements derived from customer feedback which led to enhanced overall GSEC technical knowledge.• Refined processes and procedures to accurately adhere to the IT Policy Manual, thus reducing the potential for audit comments and enhancing security standards within the ECS department.• Developed standard communication and change control implementation templates in a wiki format that enabled seamless transition when subjected to turnover and training new team members.

• Supported launch of FordSecure program to migrate dealerships from satellite-based data communication solution to a more secure VPN tunnel connection. • Program Manager for the FordSecure Program to convert all dealerships to an IP based data communication.• Captured and tracked workflow metrics that identified process improvement opportunities which led to a reduced installation length from 100 to 78 days (22%).• Established, managed and led an installation support team that enabled IBM Engineers to focus on design, ensure targets were met, and other processes did not stall. Increased overall productivity by an estimated 20% and provided teams with a method for escalating issues.• Led/managed team and directed efforts to successfully complete project on time and on budget.

• Worked with Ford Strategic Infrastructure Engineering Management team to conduct operational activities and objectives.• Worked with Information Technology Infrastructure Strategic Management team to conduct strategic activities and objectives.• Conducted data collection, interpretation, and dissemination for multiple facets of the organization (human resources, planning, financials, etc…).• Maintained and improved business planning / cycle planning processes.• Responsible for organizational communications (internal and external).• Organized and managed IT lab (space planning, equipment tracking, safety, etc).