Ms Reena Datt Email & Phone Number

New Zealand

Wormald, Auckland, Nz

• Manage a team of 15+ technicians(surveyors) out in the field-meeting all their daily requirements• Ensure that Technicians are dispatched to provide maximum effectiveness• Preparing contract documents (includes tender bids) updating, additions & adjustments (selling) • Organizing Sub-contractor works, Invoicing, sorting out account disputes/queries/credits. • Co-coordinating with site/customer-organizing access, specific site induction/requirement etc.• Dealing with all general customer service enquiries, complaints and related activities. • Dealing with major key account customers – Ministry of Education Schools, Universities (AUT,Unitec etc), NZ Police, NZ Post, Ministry of Justice, Prisons through Spotless any many more.• Attending all day-to-day telephone enquiries. • Ensure customers are made aware of their obligations concerning relevant standards / regulations and Compliance• Processing & signing off all paperwork once jobs are completed.• Provide Professional Support to the Department Manager & Administrators (oversee department in Manager’s absence) to meet monthly financial budgets/targets.• Monthly reports, invoicing, updating client database• Scheduling training & technical support for the team• Order tools, electronic equipment, uniform PPE for the team• Recruiting new staff-interview, accepting & setting up - day 1 induction etc• Provide recommendations for change in processes or action• Maintain & adhere to company policies & procedures• Consistently improve and expand the existing customer experience through superior service and relationships• Monitor that all operational duties carried out and performed in a safe and considerate manner so that all employees and others are not exposed to risk• Develop and grow prospective and existing customer relationships• Assist customer care team with compliance requirements

• Manage a team of 15+ technicians(surveyors) out in the field-• Ensure that Technicians are dispatched to provide maximum effectiveness• Preparing contract documents (includes tender bids) updating, additions & adjustments (selling) • Organizing Sub-contractor works, Invoicing, sorting out account disputes/queries/credits. • Co-coordinating with site/customer-organizing access, specific site induction/requirement etc.• Dealing with all general customer service enquiries, complaints and related activities. • Dealing with major key account customers• Attending all day-to-day telephone enquiries. • Ensure customers are made aware of their obligations concerning relevant standards / regulations and Compliance• Processing & signing off all paperwork once jobs are completed.• Provide Professional Support to the Department Manager & Administrators (oversee department in Manager’s absence) to meet monthly financial budgets/targets.• Monthly reports, invoicing, updating client database• Scheduling training & technical support for the team• Order tools, electronic equipment, uniform PPE for the team• Recruiting new staff-interview, accepting & setting up - day 1 induction etc• Provide recommendations for change in processes or action• Maintain & adhere to company policies & procedures• Consistently improve and expand the existing customer experience through superior service and relationships• Monitor that all operational duties carried out and performed in a safe and considerate manner so that all employees and others are not exposed to risk• Develop and grow prospective and existing customer relationships• Assist customer care team with compliance requirements

Worked for Wormald Fiji for almost 6 years before coming to NEw Zealand