Muhammad Suhaib Sarmad Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Lahore, Pakistan

Offer clients technical guidance and assistance throughout the sales process.Assist the sales staff in comprehending client needs and providing customized solar energy solutions.Provide technical audiences, both non-technical and technical, with presentations and demonstrations.Help with project requirements, technical documentation, and proposal development.Closely coordinate with teams in various areas, including customer service, engineering, and project management.Remain… Show more Offer clients technical guidance and assistance throughout the sales process.Assist the sales staff in comprehending client needs and providing customized solar energy solutions.Provide technical audiences, both non-technical and technical, with presentations and demonstrations.Help with project requirements, technical documentation, and proposal development.Closely coordinate with teams in various areas, including customer service, engineering, and project management.Remain up to date on market developments, emerging technology, and solar energy breakthroughs.Respond to technical questions and solve problems pertaining to solar power installations.Ensure that solar energy projects adhere to regional and federal regulations. Show less

Providing technical support at all levels of customer engagement and responding to product support issues.Performing necessary measures at Sites (BTS & customer’s premises) to resolve complaints within timelines.Installation, configuration and troubleshooting of Network Interface Products & LAN NetworkPrepare and maintain activity track to be used by Team Lead for effective reporting.To upsell company’s image through “customer first policy” and “timely response”.To meet all… Show more Providing technical support at all levels of customer engagement and responding to product support issues.Performing necessary measures at Sites (BTS & customer’s premises) to resolve complaints within timelines.Installation, configuration and troubleshooting of Network Interface Products & LAN NetworkPrepare and maintain activity track to be used by Team Lead for effective reporting.To upsell company’s image through “customer first policy” and “timely response”.To meet all the targets assigned on individual level as well as team level.Responsible for installation, preventive and corrective maintenance.Provide on-site support to NOC for Lev-2 issues.Take innovative measures to diagnose and highlight quality issues in the network.Handle faults in order to ensure a continuous operation of the network.Working on different motorola softwares/Tools both indoor and outdoor “2.00.23.06.16_mipsel“ , “0607-Eng“ , “engineering_02.00.23.06.07_mipsel“ , “deviceengweb_02.02.17_armeb“ and deviceengweb_02.02.35_armeb.Strong grip with ZXCEL Tools indoor “200UXD6b2“Experience in Configuration,deployment and troubleshooting of Motorola OUTDOOR units. Show less

Lahore Pakistan

Broadband CPE Configurations and IT TroubleshootingConfiguring of IP’s Camera and DVR’s Providing support Broadband and Multimedia Products ADSL, IPTV & IP , Provision and InstallationSystem and Subscribers' Module Troubleshooting, Patching and Ports,Installation, Customer Support & Co-ordination and Customer Premises Issues.Providing online solution of customer's broad band problemsResponsible for overall deployment of BB, check of installationConfiguration TENDA, Echo… Show more Broadband CPE Configurations and IT TroubleshootingConfiguring of IP’s Camera and DVR’s Providing support Broadband and Multimedia Products ADSL, IPTV & IP , Provision and InstallationSystem and Subscribers' Module Troubleshooting, Patching and Ports,Installation, Customer Support & Co-ordination and Customer Premises Issues.Providing online solution of customer's broad band problemsResponsible for overall deployment of BB, check of installationConfiguration TENDA, Echo life Hg150a modem or Wireless Modem’s, KASDA,W150D, Wi-Fi Routers (Wireless Devices) and PP protocol over Ethernet and ATM, VPI, VCI configuration strong systems analysis. Show less

Lahore

• Worked as a Trainee Engineer in NOC BSS department.• Generate daily traffic reports for Network KPI’s, Cells availability, Network Outage Report.• Ensure coherent and smooth escalations to management, customer and other departments by the team.• Managing and analyzing Daily traffic stats for Samsung BSC & BTS sites, using SASA (Samsung alarmed and statistical analysis tool).• Updating daily network report, fault management reports.• Performed Creation of Trouble Tickets… Show more • Worked as a Trainee Engineer in NOC BSS department.• Generate daily traffic reports for Network KPI’s, Cells availability, Network Outage Report.• Ensure coherent and smooth escalations to management, customer and other departments by the team.• Managing and analyzing Daily traffic stats for Samsung BSC & BTS sites, using SASA (Samsung alarmed and statistical analysis tool).• Updating daily network report, fault management reports.• Performed Creation of Trouble Tickets for Sites Outages and different service affecting alarms using NAMS (network alarm management system).• Train and help the NOC-FO BSS/TXN engineers in interpreting and correlation of alarms from different nodes. Show less

Bachelor Of Science (Bs), Electrical, Electronics And Communications Engineering, B+ 3.05

Activities and Societies: swimming The Bachelor of Engineering commonly abbreviated as (B.Eng.) is an undergraduate academic degree.

Associate'S Degree, Electronics Engineering, B

Activities and Societies: badminton Diploma of Associate Engineer (D.A.E) is a post secondary program of instructions in Applied.

Ssc High School, Computer Science, B

Activities and Societies: debate