Magdalene Sng Email & Phone Number

Australia

Australia

- Contribute to the highly professional, timely and ethical delivery of EAP services to Assure Programs customers through the provision of exceptional after hours EAP and clinical/counselling psychological services, manager support and associated stakeholder liaison and management of records- Provide urgent psychological services through an out of hour’s telephone support service, including EAP counselling, psychological interventions, and Critical Incident Management Services- Participate in the Assure Programs quality management and continuous improvement activities related to the role and display consistent positive organisational citizenship behaviours as detailed in “Living our Values”Key Responsibilities• Provision of after-hours, oncall services, comprising urgent intake and triage of incoming requests for information and support, including provision of urgent clinical counselling, critical incident defusing, manager support and high level client-focused liaison with organisational contacts• When dealing with clients, be aware of the ultimate customer, using best endeavours to ensure a positive experience for individual clients, thereby providing good customer service• Adopt a positive and calm demeanour and welcoming attitude at all times when interacting with clients• Provision of complex advice, liaison and support to managers and senior HR contacts• Completion of related administration functions, including reports• Ensure all services provided are correctly and accurately billed to the relevant customer• Follow HR processes and procedures• Model appropriate behaviour in line with the ‘Living our Values’ document-Working within a high performance culture with high expectation of consistently delivering on expectations and targets-Working remotely but within extremely fast paced, results driven and constantly changing business environment-Proactively managing conflicting priorities and delivering quality in a timely way on all activities

Western Australia, Australia

Western Australia, Australia

Provide support and assistance to students and appropriate and timely evidenced-based psychological clinical assessments and intervention based on student needs. Psychological assessment, including personality and intellectual assessment; Psychological intervention including cognitive and behavioural interventions for clients. This includes both individual and group work. Provide link-up community services to clients and provide support and assistance to clients through this process.Participate in case conferencing and undertake all responsibilities as per the Mental Health care plan of clients. Referral of students to other services within and external to Wongutha CAPS. Provide students with information about the services referred to and provide support as necessary to students attending other services. Plan, develop and implant outcome focused individualised treatment plans using best practice framework for recovery-oriented approach. Follow-up with students on regular basis. Initiate student contact where appropriate and necessary.Provide support and assistance to students in their own environment consistent withMaintain confidentiality in all aspects of record keeping.Record all data on students as required by Wongutha CAPS.Professional responsibilitiesMaintain the highest standards of professional conduct. Participate in and contribute to the fulfilment of operational needs of the school as they arise. Participate in research activities within the services as required. Demonstrate an understanding of and compliance with all Wongutha CAPS policies and procedures. Participate in maintaining a safe working environment.Participate in team meetings and all-of-service staff meetings as required. Participate in all quality improvement activities of the organisation as required.Provide Employee Assistance Programme, Critical Incident Response, counselling, assessment and referral services to staff and their families.

Australia

- To approach, engage and support children under 7 years with developmental delay or disability through timely access to early intervention supports delivered.- Early intervention for children with mild developmental delay or disability who do not require long term early childhood intervention support.Intervention and recommendations for children who require longer term early childhood intervention.- Delivery of some Hearing Pathway functions.- Carry out assessment of referred clients- Plan, implement and evaluate individual/ groups treatment programs within the region applying primary health care principles, evidence based and clinical practice standards.- Participate in community education programs - Liaise with other staff and agencies to coordinate client treatment objectives- Observe, assess, record and report on the progress of clients- Participate in case conferences- Comply with policy and procedures currently in best practice.

Kalgoorlie, Western Australia, Australia

Clinical Services- Develop, organise and undertake individual therapeutic interventions.- Perform psychological assessments to appraise cognitive, emotions, behavioural and personality functioning.- Manage a caseload of identified children, young people, adults and for families that services are provided for assessment and intervention.Provide consultation and case supervision / direction to colleagues for client issues that are psychological in nature.- Provide individuals and / or group counselling based on professional principles and evidence based practice.- Make use of culturally appropriate evidence-based resources and strategies.Team Leadership- Respond to concerns regarding the safety and well-being of children in accordance with provisions of the Children and Community Service ACT 2004.- Develop and maintain a process to prioritise referrals and manage a wait list- Support caseworkers an partner agencies to provide quality intake and assessment of referrals to ensure culturally appropriate family supports are delivered.- Engage with and build relationships and networks with relevant agencies and organisations to ensure a positive referral pathway.- Participate in interagency case management- Advocate on behalf of the client with external agencies or programs.- Participate in client case discussion and review.

South Hedland, Western Australia, Australia

Provide appropriate and timely psychological assessments and intervention based on client needs and act according to the assessment. Psychological assessment, including personality and intellectual assessment; Psychological intervention including cognitive and behavioural interventions for clients.Provide link-up services to clients and provide support and assistance to clients through this process.Participate in case conferencing and undertake all responsibilities as per the Mental Health care plan of clients. Refer clients appropriately to other services within Wirraka Maya and external to Wirraka Maya. Provide clients with information about the services they are being referred to and provide support as necessary to clients attending other services.Follow-up with clients on regular basis. Initiate client contact where appropriate and necessary.Provide support and assistance to clients in their own environment consistent with Facilitate and initiate group meetings and support services that involve clients, families and community members in respect to the Bringing Them Home/Stolen Generation ProgramAdvocate for the needs of clients on relevant committeesEducate other staff on issues relevant to social and emotional health determinants as applicable.Initiate, develop and implement community and client awareness conducting health promotion programs relevant to social and emotional determinants of health.Maintain the highest standards of professional conduct.Participate in and contribute to the fulfilment of operational needs of the organisation.Participate in research activities within the services and external to the agency.Participate in maintaining a safe working environment.Participate in team meetings and all-of-service staff meetings.Participate in all quality improvement activities of the organisation.Management of client files.

Esperance Wa

• Provide counselling, assessment and referral services to clients and their families of the Goldfields region.• Case work management of individual such as Youths, Adults and couples through Employee Assistance Program, Family Relationships Counselling, Men in Relationship Counselling and Indigenous Substance Misuse Program.• Plan and implement intervention methods for assigned cases.• Maintain records of clients’ contact, community resource information and statistics.• Arrange referrals to agencies and services for client when the need arises.• Assist with community development and liaison, represented agency in inter-agency meetings.• Give presentations to public community groups and perform community outreach at barbeques and community events in the Goldfields region.• Plan, implement and conduct customized workshops in motivational and social skills training to specific cliental and schools through Indigenous Substance Misuse Program. • Victim Support Services-providing information and referral to other support services, helping victims write victim impact statement, prepare and support victims during a court case, help victim obtain information on the status of police investigations, providing support in applying for a restraining order, provide criminal injuries compensation information.

Wiluna Wa

• Accept GP referrals for intervention of clients diagnosed with a mild to moderate mental health disorder• Take part in Care Plans or Case Conferences and management with other organisations.• Conduct discipline specific assessment, develop intervention goals and recommendations, undertake evaluation of intervention.• Provide clinical support to GPs in relations to the assessment and management of clients with a mental health issues.• Provide advice and support to allied health workers, GPs and supporting staff in health and community in recognising mental health issues.• Provide education and training to local service providers, GPs & community groups on recognising and case managing mental health disorders and how to gain access to appropriate services.• Liaise with and support various service providers and community groups to facilitate service delivery to people “at risk”.• Participate in program development, research and quality activities including design, implementation and evaluation.• Participate in program development, research and quality activities include design, implementation and evaluation.• Casework management and mental health counselling.• Plan and implement intervention methods for assigned case work counselling to referred clients. To maintain proper documentation for all cases assigned and assist in the collation and analysis of data and information pertaining to casework.• Coordinate Volatile Substance Use program for youths in training and workshops as well as running group work with Breaking the Cycle.• School based residential counselling in Wiluna Remote school to support the school management in planning and implement school-wide counselling programmes, providing counselling for students and case consultations to school personnel and parents, and deliver training in the areas of social and emotional development of students through Footprints to Better Health Program.

Kalgoorlie Wa

• Develop and provide mental health services to target regional areas.• Provide Evidence Based Clinical and Preventative Services in mental health to clients individually and on a group basis.• Accept GP referrals for intervention of clients diagnosed with a mild to moderate mental health disorder as outlined in the MHSRR Guidelines.• Take part in Care Plans or Case Conferences.• Conduct discipline specific assessment, develop intervention goals and recommendations, undertake evaluation of intervention.• Provide clinical support to GPs in relations to the assessment and management of clients with a mental health problem.• Provide advice and support to allied health workers, GPs and support staff in health and welfare agencies in recognising mental health problems.• Provide education and training to local service providers, GPs & community groups on recognising and managing mental health disorders and how to gain access to appropriate services.• Liaise with and support various service providers and community groups to facilitate service delivery to people “at risk”.• Maintain records and statistics for primary health services and relevant activities delivered utilising the MHSRR data collection system.• Participate in program development, research and quality activities including design, implementation and evaluation.• Participate in program development, research and quality activities include design, implementation and evaluation.• Undertake an ongoing planning and monitoring process in the implementation of MHSRR.

Esperance Wa

• Provide counseling, assessment and referral services to clients and their families of the Goldfields region.• Case work management of individual such as Youths, Adults and couples through Employee Assistance Program, Family Relationships Counselling, Men in Relationship Counselling and Indigenous Substance Misuse Program.• Plan and implement intervention methods for assigned cases.• Maintain records of clients’ contact, community resource information and statistics.• Arrange referrals to agencies and services for client when the need arises.• Assist with community development and liaison, represented agency in inter-agency meetings.• Give presentations to public community groups and perform community outreach at barbeques and community events in the Goldfields region.• Plan, implement and conduct customized workshops in motivational and social skills training to specific cliental and schools through Indigenous Substance Misuse Program.

Murdoch Perth

• Data entry of survey collected from varies high schools in Western Australia for the Youth Activity Programme project.• On site data collection and administering of survey from varies high school in Western Australia.• Data processing of surveys collected.• General administration in relation to the collection of surveys collected.

Singapore

• Co-run with fellow colleagues in marriage prepare programme for couples who are planning to get married or have just gotten married. Explore possible adjustments to growth areas in the couples’ life as they work towards their wedding date or who have just got married. • School based academic guidance programme with Raffles Institution Junior College for local and foreign students who are weaker in academic performance as well as career guidance in preparation for university, counselling and crisis management. • School based residential counselling in a Secondary school to support closely with the school management to plan and implement school-wide counselling programmes, providing counselling for students and case consultations to school personnel and parents, and deliver training to teachers in the areas of social and emotional development of students.• Working with under achievers in 4 secondary schools under the project of STEP UP. Plan, write curriculum and conduct motivational and social skills training and workshops. Providing guidance and counseling to school students towards achieving better grades in schools. Conduct home based counseling with youth and parents to better understand youth’s home support and welfare.• Working with Ministry of Community Youth and Sports probationers who are under the Inhalant Abuse Programme. Plan, write curriculum and conduct customized workshops and camps for probationers and their parents. Guidance and counseling for students who need assistance, and would like to enter the working force after probation.• Plan and implement intervention methods for assigned case work counselling to referred clients and couples. To maintain proper documentation for all cases assigned and assist in the collation and analysis of data and information pertaining to casework. • Supervise and staff planning. Maintain project as well as monthly reports for management.

Singapore

• To reach out to Youths-At-Risk (Y@R) and Out-of-School Youths (OSY) aged between 13 to 18. Seek to befriend non-mandatory clients and mentor them towards positive change and achieving personal goals. • Working towards the youth returning to school, embark on learning skills or knowledge for future employment, career guidance, employment, casework. Assisting youth to develop, implement and review a Transition Plan. • To plan, implement and deliver expected outcome within the 1 year period minimum 30 case work management for the Youth Link Programme. • Providing ongoing counseling support and guidance through face-to-face contact, telephone discussion, email and text messaging to the youths.• Working and building relationships with key personnel in companies, secondary schools and institutions such as managers, supervisors, school counsellors, teachers, level coordinators, Principals and Vice Principals, disciplinary personnel etc and the youth’s parents.• Conduct trainings, camps and workshops with clients on Life Skills and Socially related issues.

Singapore

- Case Work Management- To plan and implement intervention methods for assigned case work.- To provide information and Referral services.- Liaise with organizations concerned regarding the welfare of clients as well as financial assistance applications.- To maintain proper documentation for all cases assigned.- To assist in the collation and analysis of data and information pertaining to casework.- Cyber-counselling Service for the Youth- To plan, develop and implement programmes and activities to promote the Cyber Counselling service among 7 member schools. Promoting to students the service of cyber-counselling service to non-member school and the general public.- Plan, develop and implement internet marketing strategy among the member schools to increase and sustain the log-on rate of homepage.- To maintain good records and documentation and submit periodical reports to the management and schools.

Singapore

• Run daily activities and competitions for preventive of Youth-At- Risk at two secondary school students in a cabin after school hours and mending of the cabin as a CCA and drop in centre.• Do counseling work with mandatory or walk in students of both schools• Editor of Bi-yearly CABINLink newsletter distributed out to 15 CABIN Schools• Conduct trainings and workshops with two Secondary School students on Life Skills and Socially related issues.• Run and co-ordinate Inter-CABIN camps and Sporting Olympics for 15 Secondary Schools.• Conduct trainings and workshops for teachers & parents in the two secondary schools.• Mending of Tinkle Friend National telephone helpline for children in Primary School age 7 to 12 years old.

Postgraduate Diploma

Bachelor Of Science Psychology

Master’S Degree