Menujan Sivarajah Email & Phone Number

London, England, United Kingdom

- Digital/IT Lead for the Europe region - Responsible for managing technical infrastructure for the Europe offices (London, Milan, Paris, Berlin, Amsterdam, Madrid, Istanbul, Moscow)- Co-jointly overseeing the IMEA & NAM region

London, England, United Kingdom

- Manage and configure office Servers and infrastructure- Desk set ups, new user setup, Exit user case, Relocations of desk- Windows Laptop & Zoom Room imaging, firmware & driver updates, and hardware repairs- Network cable patching- Administer accounts, resources, distribution lists etc. in Exchange Online, Active Directory, and Azure Active Directory- Check network traffic and logs in Zscaler, Velocloud and Meraki for troubleshooting- Whitelisting/blacklisting of sites and domains in Zscaler and Exchange

United Kingdom

•Proficiency in customer relationship management (CRM) and task management software.•Manage tickets, incidents, and service requests, as well as user communication using ITIL, ISM, SNOW, Touchpoint, Cisco, 8x8.•Analytical and problem-solving skills developed continuously, using Active directory, LogMeIn and GoToAssist.•Advanced collaboration, communication, and interpersonal skills. Improving organizational and time management skills.•Updating incidents and managing through our systems, with the SLA.•Proactively keeping customer informed, via telephone and email on incident or request status

London, England, United Kingdom

• Developed and built business from start-up to generate residual income and bonuses. • Educated and trained in network marketing to enhance rapport building.• Provided essential services by professional customer facing

London, England, United Kingdom

• Driving and maximising the sales and profitability for a department.• Monitor and review staff and department performance on a regular basis.• Driving sales through maximising team performance.• Supported customers on the help desk with queries, i.e., technical issues, installation, maintenance, and repairs.• Communication and customer service skills to ensure customers satisfaction.• Dealing with customers in a professional manor ensuring to maintain a calm approach.

• Confidently presenting on topics of nutrition and wellness.• Consulted and instructed customers in a one-to-one basis on their personalised meal plans• Trained and mentored new team members into becoming ambassadors.