Menujan Sivarajah Email & Phone Number

London, England, United Kingdom

- Digital/IT Lead for the Europe region - Responsible for managing technical infrastructure for the Europe offices (London, Milan, Paris, Berlin, Amsterdam, Madrid, Istanbul, Moscow)- Co-jointly overseeing the IMEA & NAM region

London, England, United Kingdom

- Manage and configure office Servers and infrastructure- Desk set ups, new user setup, Exit user case, Relocations of desk- Windows Laptop & Zoom Room imaging, firmware & driver updates, and hardware repairs- Network cable patching- Administer accounts, resources, distribution lists etc. in Exchange Online, Active Directory, and Azure Active Directory.

United Kingdom

• Proficiency in customer relationship management (CRM) and task management software.
• Manage tickets, incidents, and service requests, as well as user communication using ITIL, ISM, SNOW, Touchpoint, Cisco, 8x8.
• Analytical and problem-solving skills developed continuously, using Active directory, LogMeIn and GoToAssist.
• Advanced collaboration, communication, and interpersonal skills. Improving organizational and time management skills.
• Updating incidents and managing through our systems, with the SLA.
• Proactively keeping customer informed, via telephone and email on incident or request status

London, England, United Kingdom

• Developed and built business from start-up to generate residual income and bonuses.
• Educated and trained in network marketing to enhance rapport building.
• Provided essential services by professional customer facing

London, England, United Kingdom

• Driving and maximising the sales and profitability for a department.
• Monitor and review staff and department performance on a regular basis.
• Driving sales through maximising team performance.
• Supported customers on the help desk with queries, i.e., technical issues, installation, maintenance, and repairs.
• Communication and customer service skills to ensure customers satisfaction.
• Dealing with customers in a professional manor ensuring to maintain a calm approach.

• Confidently presenting on topics of nutrition and wellness.
• Consulted and instructed customers in a one-to-one basis on their personalised meal plans
• Trained and mentored new team members into becoming ambassadors.