Michael Abbott Email & Phone Number

Troy, Mi

Volunteer walk site coordinator working with the March of Dimes.

Flagstar Bank - Troy Hq

Warren, Mi

I have recently graduated from Macomb Community College with an Associates Degree in Network Security. I graduated Summa Cum Laude. I am currently looking for a position in the Network Security field in South East Michigan.

Mt. Clemens, Mi

I worked 10 years as a first and second level help desk technician. As of September, 2008, the I.T. department at DuPont was dissolved. I was responsible for incoming calls, emails, instant messages, and pages to the help desk. Our help desk handled approximately 1,000 local users as well as several hundred remote users. We took about 585 calls/month and I handled about 222 calls/month. I resolved an average of 160 of those calls/month. SAP R/2 Administrator (Creating, modifying, deleting accounts, modifying accounts, disabling and re-enabling accounts).Lotus Notes Administrator (Resetting passwords, disabling and re-enabling accounts, properly installing accounts on group computers, creating and maintaining server based email groups).Active Directory (Joining PC's to the company domain, resetting passwords, deleting accounts, modifying accounts, disabling and re-enabling accounts).Covisint Administrator (Creating accounts, resetting passwords, deleting accounts, modifying accounts, disabling and re-enabling accounts).Novell Administrator (Resetting passwords, deleting accounts, disabling and re-enabling accounts).Secure ID (Activated and disabled accounts).Computer and Network support. First and Second Level Support for PC Hardware, Software (Lotus Notes, MS Office, DM+), and Printers. Responsible for Placing Service Calls, Payment of Bills, Training New Employees, Documenting and Updating Operating Procedures, Lotus Notes Administration, SAP R/2 (TSO-IBM mainframe) Administration, Covisint Administration, NT Server Networking Troubleshooting, Maintaining Outside Dial-Up Access (via Secure ID and Aventail) to Network, Avaya phone System Support (Definity).

Domino’s Pizza Inc. (Corporate and Franchise) Rochester and Bloomfield Hills, MI - Managerto March 1996 Responsible for Day to Day Operations Including Hiring, Firing, and Training of Employees, Food Quality Control, and Customer Concern Resolution. Awards: 25% sales increase for 1996.

Associates, Network Security, Graduated

Activities and Societies: Summa Cum LaudeI have successfully graduated; Summa Cum Laude

Degree: Associates, Network Security Professional

Associates-Liberal Arts, Liberal Arts And Sciences/Liberal Studies

Degree: Associates Degree, Liberal Arts