Mohamed Sabbour Email & Phone Number

Egypt

My job is to introduce new products and new solutions and define the values and qualities of our organizations and assess the opportunities in the new trends and technology as well as the available resources and produce ideas and initiatives to serve our customers and provide them with a solution to their pain as well as new benefits for their gain.My focus is to serve the different business sizes and different industries throughout three stages of their business (starting point, sustainability & growth). In order to do that I continuously study and research for the world most updated technologies and services and throughout the vendor relationship and provide a complete feasibility study starting the vendor selection to the business plan, pricing, packaging, communication and end to end process for delivery and support and insure a smooth product launch in order to deliver it to our customers with pleasure and proficiency.

Egypt

Develops and Manage products/Solutions by identifying potentialities, conducting market research, generating product requirements, determining specifications, pricing, and time plans for product introduction.

Orange Contact Service

Executive Project Manager moves through the project management life cycle by initiating new clients implementations for the Outsourced Contact Centers and addresses risks and its mitigations beside planning different requirements and resources as to achieve successful project fulfillment, then driving plans in to actions while keeping effective communication to all stakeholders and finally running UAT session for Launching and monitoring performanceKEY RESPONSIBILITIES- Define project scope in collaboration with senior management and determine resources needed - Create a detailed work plan which identifies and sequences the activities to successfully complete the project- Determine objectives measurements upon which the project will be evaluated at its completion- Develop a schedule for project completion that effectively allocates the resources to the activities- Review the project schedule with senior management and other staff affected by the project activities- Designing and analyzing the project workflows and procedures- Work closely to business stakeholders to observe and assist in problem-solving and/or enhancing work procedures for achieving targeted project.- Develop forms and records to document projects activities- Ensure projects Execution are well organized and delivered on-time while mentoring and developing team capabilities and bench strength. - Monitor the progress of the project and make necessary adjustments to ensure the successful completion- Deliver Periodic projects Progress updates to both internal upper Management and Client Side.KEY ACHIEVEMENTSImplementing Orange Contact Services Line of business from Scratch.Launching several OCS clients Projects with all related Processes (Order Capturing, Order Fulfillment & Support). The Process Concerned with Providing Solution that serves local and International customers.DELIVERED Projects :HYDEPARKOrange Business Services FAWRYARPU+Orange Internal Campaigns

Linkdotnet

Operates as a point of coordination for all planning activities, also effectively drive plans into actions across business units and functional areas thus by designing and modeling the processes and workflows across different stakeholders while using Project management methodology to ensure successful delivery of projects. In addition, Business Operation Management team operates as "internal consultant" on a variety of strategic initiatives and/or special projects, working with management as an eye to develop and evolve strategies at both the corporate and business unit level. KEY RESPONSIBILITIESCreating End-to-end processes & optimizations including KPI’s and Metrics.Designing and analyzing business workflows and work procedures.Work closely to business stakeholders in order observe their job details to assist in problem-solving and/or enhancing work procedures.Lead cross-functional teams to scope projects, develop hypotheses and analysis to address opportunities.identifies, investigates, evaluates and negotiates acquisitions/divestitures and business opportunities.Researches, develops, and Prepares written documents following organization development standard guideline for publications / documentation.KEY ACHIEVEMENTS- Effectively Managing and Implementing Triple Play product order fulfillment process- Manage cross-functional teams across LINKdotNET and Mobinil to successful delivery of Selling Mobinil Products in LINKdotNET Shops on time and to specifications. -Designing and Implementing Level 1 and Level 2 incidents communication & escalation Process for LINKdotNET as a Part of Business Continuity plans. -Optimizing and measuring LINKdotNET Purchasing cycle Process.-Modelling LINKdotNET POP Readiness cycle and standing on its weak point and setting corrective actions.-Designing Order fulfillment and Billing Processes for IPCC Product.

Linkdotnet

Managed Business Operation projects using standard project management methodologiesAchieving all project goals consistently to budget, deadline, standards and exact specificationActing as a PMU by handling Projects updates and providing projects status reports for Management

Linkdotnet

Ensuring stability and high availability of all internal Operational systems & Service 24/7Handling new services & migration System Projects.Trouble shooting Incidents and communicate cases with Microsoft 2nd layer of supportEvaluating and testing new vendor solutions, ensuring compatibility and accuracy of data before giving approvals

Galaa Street Ramses

Master'S Degree, Business Administration, Management And Operations

Bachelor Of Commerce (B.Com.), Accounting And Business/Management

Education record