▪ Creating custom reports by using SQL Microsoft Report Builder.

• Keep running applications for ETA 24/7.• Ensuring high-level availability solutions.• Monitoring related activities.• Opening and handling incidents.• Executing maintenance changes.• Keeping contact with providers and relevant departments.• Troubleshooting application problems and issues according to the documentation.• Solving simple service requests for customers.• Participate in calls in case of an outage.• Deploy new releases on UAT environment.• Create and execute test cases.• Production issues management by investigating and reporting the issues.• Managing daily reports.• Managing ad-hoc tasks when requested.• Follow up on regular upgrades with the customers.• Work in an Agile environment.

• Worked with a wide range of industries including FMCG, Distribution, and Telecommunication in Egypt and The Gulf countries.• Worked in Projects mSales (Sales Force Automation System) is stand-alone or integrated with different ERP systems such as (AX Dynamics).• Determine the requirements and suitability of mSales modules (CRM, Inventory, Sales, General Ledger, Survey, GPS, and reports) to client operations and the business cycle.• Analysis of the gaps and seeking to find solutions to reduce them by discussing them with the client and the team.• Communicate directly with the developing team to clarify and explain client requirements and needs.• Document the client’s business cycle or new features Business Requirement Document• Implement and Deploy mSales environment at client sites or remotely.• Provide training to salespersons, supervisors, sales managers, warehouse keepers, and system administrators regarding their business Cycle in Portal and Mobile.• Maintaining excellent communication with our clients, proper response, and interaction to maintain a high level of customer satisfaction, build strong relationships with clients, and follow up on client accounts.• Handling and following up the project till go-live including the training customer, pilot phase, and support.• First Line Support for existing clients and the support is my passion for me.• Verifying issues and new requirements for existing clients in the JIRA tool.• Fixing issues related to business exceptions or misuse from users.• Tracing issues with the developing team and determining the delivery date to fix.• Verifying the fixes for issues.• Making smoke tests for new releases whether portal release or mobile APK.• Testing mSales features regarding client's business cycle.• Creating test cases including (clear Scenarios, steps, actual results, and expected results) on the JIRA tool.• Reporting all Bugs and issues on the JIRA tool.

▪ Provide support for the Sales Force Automation System (SalesBuzz).▪ Provide support for the of Microsoft Dynamics Retail ManagementSystem Software (RMS).▪ Provide support for the Microsoft Dynamics AX 2012 R3.▪ Responsible for deploying and implementing new applications.▪ Responsible for the (SalesBuzz) upgrade From V4.36 to 4.45 on Sky Company.▪ Support Migration projects, UAT, parallel testing, and regression testing.▪ Ensuring applications’ availability to meet the SLA target.▪ Provides advice and training to end-users.▪ Follow change management process and participate in related meetings.▪ System Analysis and Design Fleet System Management for "SKY Logistics Co."▪ Create reports using the Power BI business analytics tool.▪ Creating custom reports by using SQL Server views.

▪ Monitored resources for Domain Servers.▪ Created, managed, and monitored group policy assignments to Domain-wide OU's▪ Scheduling Backups and Restoring Data’s QNAP NAS Backup Center ( VM & DB SQL & Staff Data)▪ Maintaining & Troubleshooting LAN. ▪ Installing and troubleshooting network printers Using Print Server Management.▪ Responsible for the domain and administrator on windows server 2012 r2.▪ Management for domain controllers (with active directory replication). ▪ Management of Antivirus servers like Kaspersky.▪ Management of SharePoint 2019 servers .▪ Implemented IBM Compellent SAN-Storage - Storwize V3700 for new SQL environment storage▪ Management of virtual servers and VMs machines that hosts on these servers. They up to 30 virtual machines with different services inside the HQ.▪ Work on the Linux system for virtualization VMware Vkernal ( ESXi 6.5 ).▪ Management for vcenter Servers 6.7 and CLUSTERS for VMs productions. ▪ Tested Clustered Fail Over Sequence for Domain Controllers and File Servers.▪ Redesigned data center.▪ Management for monitoring servers like (op manager) & (Application Manager) & (AD Manager Plus)▪ Management for email servers (exchange server 2016) .and create the emails and Groups, Rules, etc.▪ Management for Elastix's voice.▪ Management for Attendance Machine 30 Site in one SQL DB▪ Management for Soti MobiControl - Handheld & Moblie▪ Management for windows deployment services (WDS).▪ Management for backup servers like (backup Veeam backup and replication ).▪ Negotiated contracts for all enterprise IT solutions▪ Recommend the hardware purchases for Severs and Business Laptops.▪ Created and implemented policies and procedures to define and improve workflow and communication

▪ Management and follow-up services, programs and operating systems are installed on the servers that provide the staff of the servers like online protection software, faxes, email and other services within the network.▪ Monitoring, Maintaining and configuring troubleshooting VPN for sites.▪ Creating Email Accounts on (Windows Server 2008 Exchange Server) / (Windows Server 2012 Exchange Server) and configuring and troubleshooting email clients.▪ Scheduling Backups and Restoring Data’s QNAP NAS Backup Center.▪ Maintaining & Troubleshooting LAN. ▪ Installing and Configuring Network Operating System ( Windows 7, Windows 8.1, Windows 10, Windows server 2008 r2, Windows server2012 r2).▪ Installing and troubleshooting network printers.▪ Troubleshooting Internet issues and network printers.▪ Responsible for the domain and administrator on windows server 2008 r2 & server 2012 r2.▪ Work on the management of Anti-virus servers like Symantec with all versions anti-virus server (Symantec Endpoint Protection Manager Server). ▪ Management of virtual servers and VMs machines that hosts on this servers. They up to 30 virtual machines with different services inside the main branch and outside. ▪ Work on Linux system for visualization VMware Vkernal (ESXi 5.5, ESXi 6.0 ).▪ Management for VCENTER Servers 5.5, 6.5 and CLUSTERS for VMs productions. ▪ Management for monitoring servers like (op manager).▪ Management for email servers (exchange server 2010) & (exchange server 2016) .and create the emails and, etc.▪ Management for Elsitax voice. ▪ Management for windows deployment services (WDS).▪ Management for backup servers like (backup veeam backup and replication ). And backup exec 2014. ▪ Management for the right fax server and configure it on the client side for sending and receiving faxes.

▪ Manage and implement the entire data network (LAN/WAN/WLAN).▪ Maintain the highest systems availability.▪ Manage and Maintaining all Company Servers (MS Exchange 2010, RAS, Application, Active Directory ).▪ Develops, maintains, and monitors procedures for all server, a database application, and end users.▪ Implementing and Deploying Microsoft Operating Systems (Windows Server 2008 Active Directory.▪ Supporting, Maintaining, Administering and Troubleshooting all network user's problems.▪ Installing, Supporting, Managing (Connection & application) about 90 Handhold for Sales Rep.▪ Install, configure manage Symantec Anti-virus install, configure.▪ Responsible for company's network and VPN between the Head Office all branches about 90 branches.▪ Monitor and manage network and Internet performance.▪ Responsible for All IT Assets.

▪ Manage and Maintaining Mail, NAT, VPN, FTP, DNS & DHCP Servers.▪ Backup, restoring & Managing all network data for servers, a database application, and end users.▪ Implementing and Deploying Microsoft Operating Systems (Windows Server 2003 Active Directory - directory services, Windows 2000, Windows XP, Windows Vista ).▪ Supporting, Maintaining, Administering and Troubleshooting all network user's problems.▪ Installing, Supporting, Managing (Connection & application).▪ Install, configure manage Symantec Anti-virus Corporate Edition 10 Package. Install, configure.▪ Responsible for company's network and VPN between the Head Office all branches about 50 users.▪ Monitor and manage network and Internet performance.

▪ Capturing the location of 'assets' such as bridges, street lights, road barriers, flood defenses and so on using GPS tools (Arc Gis 9.3) in the field for private companies, government agencies, and local authorities;▪ Desk-based data capture (digitizing) to convert paper maps to GIS datasets, for example, to record the location of telecoms cables or water pipelines from original maps.* Storage, analysis, and presentation of geographical information:- Creating and maintaining the structures necessary for GIS data storage;- Developing the tools for loading/transferring GIS data between different systems;- Manipulation, analysis, and presentation of geographical information by creating programs to convert GIS information from one format to another;- Developing Internet applications to present GIS data and tools on corporate websites;- Using tools to join different GIS datasets and create new information or investigate patterns, e.g. estimating the number of people potentially affected using population growth figures and planning information to estimate increasing/decreasing demand for school capacity, or calculating the number of potential customers for a new supermarket and predicting buying patterns based on socioeconomic factors.

My work is concerned with building a digital dynamic map which contains spatial & attributes data derived from the real world. It's very helpful for many planning fields to develop the best and most appropriate solutions.

▪ Responding to queries via email or phone.▪ Troubleshooting and diagnosing problems.▪ Providing technical assistance for questions and problems.▪ Resolving problems with networks and other computer systems.▪ Diagnosing system errors and other issues.▪ Following up with customers to ensure full resolution of issues.▪ Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.▪ Running reports to analyze common complaints and problems.▪ Installing or changing the software to fix issues.▪ Remotely accessing hardware or software for clients to make changes and fix problems.