• Provide desktop support to end-users in UBL Branches/ Back Offices. • Attending, resolving & closing the RF Tickets. • All type of User End Support (Onsite/Remote) of all running applications/software and any additional application/software as and when deployed.• Checking with end-users on their satisfaction before closing tickets• Application and IP Phone Support.• Replacement of all faulty parts of the equipment’s with the help of BCI office/engineer. • Windows deployment/Windows upgrade to new versions• Installation of new Desktop, Laptop, Printers, Network printers, Projectors, Scanners, and other IT related hardware.• Basic troubleshooting and support for Desktop, Laptop, Printers, Network printers, Projectors, Scanners• Diagnose hardware and software problems, and replace defective components. • Email client end installation and configuration • Microsoft Office Installation and configuration • Google Chrome, IE and Edge support. Install new applications per Bank standard.• New branch open desktop and hardware support. • Any other task and assignment given by the line manager.

• Planning and developing lesson plans.• Collecting the required teaching materials and sources.• Delivering the lectures to intermediate and graduation students.• Guiding and boosting students confidence.• Reviewing and downloading any important software updates.• Maintaining proper functioning of all hardware devices.• Providing appropriate learning and reference materials to students.• Helping students and staff members troubleshoot any technical issues.• Maintaining student's attendance and performance records.• Performing administrative duties such as preparing student mark sheets when required.• Maintain, configure, and networking of computer lab.

• Administered and maintained a diverse network infrastructure.• Managed user accounts, security policies, and access controls to safeguard sensitive data.• Conducted regular system backups, disaster recovery planning, and tested data restoration procedures.• Implemented and enforced security best practices, including firewall configurations and intrusion detection systems.• Diagnosed and resolved hardware and software issues, ensuring minimal downtime.• Collaborated with cross-functional teams to plan and execute system upgrades and migrations.• Created and maintained documentation for network configurations, procedures, and troubleshooting guides.• Monitored system performance, analyzed logs, and implemented optimizations for enhanced efficiency.• Responded to and resolved escalated technical issues, providing timely support to end-users.• Managed software licensing and ensured compliance with software vendor agreements.

• Installing, Configuring and Managing windows server 2012R2• Setting up user accounts for company employees with passwords and permissions• Installing new hardware and software• Fixing Network faults• Installing antivirus protection• configuring IP Phones

• Provided end-user support for hardware, software, and network issues via phone, email, or in person.• Diagnosed and repaired hardware and software problems, including troubleshooting desktops, laptops, printers, and peripherals.• Installed and configured operating systems, software applications, and security updates.• Assisted in the setup and maintenance of local area networks (LANs) and network devices.• Conducted regular system backups and ensured data integrity and recovery procedures.• Managed user accounts, permissions, and access controls.• Assisted in the procurement of IT equipment and software licenses.• Created and maintained documentation for IT processes, procedures, and troubleshooting guides.• Trained and supported end-users on IT-related topics and best practices.

• Troubleshooting and repairing of Desktops and Laptops.• Diagnose hardware and software problems, and replace defective components.• Maintaining and repairing network operating systems, the network cabling infrastructure, and other related components.• Perform routine network startup and shutdown procedures, and maintain control records• Installation of windows 2003/2007, Windows 8, Configuring DNS, DHCP and Active directory.• Assembling new systems• Maintaining existing software and hardware and upgrading any that have become obsolete.

• Worked with daily maintenance of LAN and WAN networks.• Installs and tests network servers and other related network components/equipment. • Trouble shouting Huawei & Cisco Switches• Providing network administration and support