Mahmoud M. El-Safty Email & Phone Number

Ireland

• I look after platinum and sensitive customers at highly escalated state who require a high touch approach.
• Mentor team members and participate in the selection/hiring process of potential candidates.
• Work with the account teams to make sure that PoCs are successful.
• Enable customers by conducting training sessions to help them get the most out of the product.
• File and work with the product and the development teams on RFEs (Request for Enhancements).
• Debug configuration and… Show more

Giza, Egypt

• Building strategic and execution plans along with the other board members
• Evangelizing the concept of Fab Labs/Makerspaces and maker movement
• Establishing relationships with entities with similar vision
• Organizing events
• Teaching a variety of workshops including electronics, embedded programming, and modeling

Ireland

• Establish and maintain good long-term relationship with the most strategic Business Critical and Mission Critical VMware customers and partners
• Manage Business Critical accounts from Europe and the Middle East
• Focus on day to day service request and customer issues resolution and meet aggressive responsiveness and resolution targets by conducting diligent research, reproduction of issues, troubleshooting, and providing.
• In addition to the support request… Show more
• In addition to the support request related work, this role includes working closely with the dedicated Business Critical Account teams, Technical Account Managers within VMware as well as close collaboration with third.
• Provide crisis and escalation management for customer issues

EMEA

• Delivered Cisco, Riverbed, VMware, and IBM SoftLayer networking, storage, data center, cloud computing & virtualization official and customized trainings (remote, and in-person) and workshops, and provided on demand.
• Countries include but not limited to; UAE, KSA, Qatar, Ireland, UK, Netherlands, Egypt, Sweden, Norway, Denmark, France, Germany, Ireland, and South Africa
• Customer deliveries include but not limited to; Cisco, VMware, EMC, IBM, HSBC, Intel… Show more
• Customer deliveries include but not limited to; Cisco, VMware, EMC, IBM, HSBC, Intel, Reuters, Emirates
• Content development for customized workshops and trainings
• Worked with different vendors on several projects e.g. Cisco GTAP (Global Talent Acceleration Program) where I was involved in preparing and assessing the next generation of Cisco System Engineers and Consultants

EMEA

Delivered Cisco and Nortel security, and routing & switching professional services, instructor-led trainings, and workshops across Europe, Middle East and Africa.

Cairo, Egypt

Developed and delivered Cisco training programs and professional services to our customers.

Cairo, Egypt

Managed and maintained web servers, mail servers, Apache, MySQL database, Sendmail, qmail, Exim, GNU/Linux firewalls, proxy, and the internal network infrastructure. Made on-site analysis and studied the risks of network and server penetration and attacks.

Cairo, Egypt

Delivered official, and customized Cisco R&S, and GNU/Linux courses.

Managed the LAN, configured and managed Snort Network Intrusion Detection/Prevention System, monitored the network using SNMP network & server management systems, tested new open-source security, monitoring, and network solutions.

Managed and Administered Large Scale Enterprise Campus Network, including LAN, WLAN, and WAN.

Managed and Administered Large Scale Enterprise Campus Network, including LAN, WLAN, and WAN.