M Saiful Anwar Jamaluddin Email & Phone Number

Shah Alam, My

Malaysia

- To provide pro-activeness service to fully support the Secret Recipe’s franchise operations- To recruit new outlets and retain existing contract franchise outlets in order through maintain a good relationship with all Franchisee nationwide- Support the franchisees with the view to increase sales & profitability and business improvement- Coordinate, set up and manage new outlets opening from ground zero which includes renovation, arrangement of equipment & machineries, training and other related matters to ensure smooth opening.- Liaise with Marketing and Business Support team on the planning of setting up the Franchisee operations- Develop overall business strategies and evolve business models for Secret Recipe for revenue and profit growth- Implement brand/awareness building program and new product communication programs for all Secret Recipe franchisee- Timely submission of monthly reports to head office and ensure accuracy of reports submitted- Carry out all phases of the business development including preparing business proposal, making presentations and project implementation- Site inspection, evaluating environmental surveys, and to ensure site operation of excellence- Working in field ad conduct QSC assessment in order to het the first-hand information about the business operations- Ensure the business operations are compliance with all terms and conditions which stated in Franchise management- Assist in ad-hoc assignment as required by management

Shah Alam, Selangor, Malaysia

: Responsible for quality assurance of products leaving their outlets.: Manage a team staff including scheduling, training, and general supervision.: Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained.: Responsible for daily deposits, and the correct operation of the POS systems.: Balancing of all daily and nightly cash drawers and POS.: Inventory and maintenance of par levels for items used within the restaurant.: Providing excellent customer service to guests and excellent leadership to employees.: Enforce and monitor all health, safety, and sanitation standards in their area.: Assist with catering function management.: Handle guest complaints according to provided guidelines briefed.: Work closely with the Back of The House Manager to provide a seamless experience from service to stock-taking.: Ordering/Purchasing of daily raw material after list approval from the manager.

Singapore

Singapore

: Certified for Follow Food & Beverage Safety and Hygiene Policies and Procedures. Singapore Workforce Development Agency. (June 2016): Understand and perform multi station. (Cashier, Kitchen, Service): Monitor and deliver the highest standards of Quality, Service & Cleanliness to the customers.: Duty roster planning, handle staff/customer feedbacks or issues.: Perform ad-hoc duties as required by the Outlet Manager: Enforces security and safety measures on the shifts.

Kedah, Malaysia

: Awarded with “Outstanding Care For Our Guest”. Starwood Cares Recognition Program (July 2015): Participating and organizing in The Westin Langkawi Resort & Spa Wine Dinners (Vina Luis Felipe Edwards, Dogpoint Vineyard, Chateau De Fesles Winery, Blanc Foussy, Soljans Estate Winery, and Vina Morande): Serves various kinds of beverages such as Signature Martinis, Classic Cocktails, Spirits, Wines, and not forgetting my own creation cocktails.: Competence in MICROS, Credit Card Transactions, SunFish, and Galaxy Lightspeed.: Experienced in handling VVIPs in large functions such as ASEAN SUMMIT 2015, LIMA ’15, corporate company dinners and private functions.: Participate in Tea Seminar by Ronnefeldt Tea Academy.: Personal Butler for high profile guest such as Prime Minister of Malaysia, Prime Minister of Singapore, HM Sultan of Brunei, HM Sultan of Kedah and Kedah Royal Family.

Kedah, Malaysia

: Responsible for the daily operations in order to meet and exceed guests’ needs and business requirements and adherence to service standards and operating procedures.: Required to conduct duties and responsibilities in a courteous, safe and efficient manner, ensuring that the highest level of service is maintained.: Responsible for welcoming, helping and caring for guests. It is my role to look after all of their food and drinks orders as well as answer and questions they may have on the menu or hotel.: Furthermore, I would responsible to advise and introduce new experiences to the guests such as a cocktail they would like or food they have never tried.: It is vital to build a good relationship with the guests. It is key for the guests of The Westin Langkawi Resort & Spa to feel relaxed and comfortable in the knowledge that I will ensure they have no delays and confusion or incorrect service with all of their orders.: I also responsible as the cashier of the night for Breeze Lounge. Settling guests' bills with MICROS system whether to post to their room, cash or credit card. : I also responsible as the bartender of the night for Breeze Lounge. We have various kinds of beverages from signature cocktails, classic cocktails, vodka, gin, whisky & scotch, rum and not forgetting wines.

Bachelor Degree (Hons), Hotel Management

Participate in “Forum Trends & Challenges of Club Industry in Malaysia” at UiTM Puncak Alam organized by Food Service Community (2013).

Diploma, Hotel Management

Participate in Entrepreneurship Day organized by UiTM Bukit Mertajam, Pulau Pinang (1st place) (2011) Participate in Karnival Usahawan.