Mary Šajfar Email & Phone Number

Business Consulting Services | Strategy, Improvement, Leadership, and Transformation. Fractional Executive Services Available; Operations, Product, Learning and Development, Mergers and Acquisitions, Restructure, Chief of Staff.

Chapel Hill, Nc, Us

Key Accomplishments:Overhauled the performance management process, transitioning to a goal-focused, narrative-based system using the 15Five platform. Achieved 98% adoption across 700 employees, saving $80K annually and improving goal alignment with business objectives.Designed a structured onboarding program that reduced onboarding time by 25% and improved early identification of hiring issues. Developed a 'Train the Trainer' program and integrated OnDemand and instructor-led training, resulting in $300K in annual productivity gains.Created an emerging leader program to address leadership gaps, equipping participants with the skills needed for managerial and influence-based roles. Led business data intelligence initiatives, including the creation of dashboards and scorecards to track trends, identify high performers, and detect training opportunities. Enhanced decision-making and resource allocation through actionable insights. Developed financial reports for projections, budgeting, and month/quarter/year-end close processes. Conducted operational and marketing analyses, including client penetration, market share, and performance metrics, to drive strategic planning. Designed and managed compensation models, including salary calibration, geographic analysis, and bonus/incentive programs.Key Responsibilities:Directed training and development initiatives aligned with company goals for revenue growth, turnover reduction, and leadership development.Designed onboarding and leadership training programs, emphasizing performance management, coaching, communication, and problem-solving.Created OnDemand content to improve training efficiency, accessibility, and retention.Product/Project Manager: Led market/user research, executive presentations, scope and requirements gathering, prioritization, training, go-to-market strategy, implementation, and post-release support for internal and client-facing software.

Chapel Hill, Nc, Us

Responsibilities:Lead Corporate Marketing and Communications for the parent company and 35 subsidiaries, overseeing websites, marketing materials, and events. Develop cohesive branding and messaging across diverse markets to align with company objectives. Oversee all 27 company owned branches and 5 managed agencies throughout North Carolina including employee engagement, client service, hiring, training, operational service level agreements, contracts, leases, underwriting standards, risk management, compliance, facilities management, performance management, and compensation programs.Employee responsibility: 9 direct reports, 130 employees, $4.2M annual salary/bonus budget.Consistently exceeded profitability goal of 80% from 2016-2020 by 3%-6% with a $7.6M expense budget. Added an average of $1M annually to the bottom line through expense management.Serve as a leader, program manager, and subject matter expert for technology improvements, change control, data governance, business process improvements, and risk practices.Risk Management: Develop and implement internal quality control processes including escalation plans. Identify risks that can be mitigated using technology enhancements, leading those enhancements through to implementation.Employee responsibility: 9 direct reports, 130 employees, $4.2M annual salary/bonus budget.Consistently exceeded profitability goal of 80% from 2016-2020 by 3%-6% with a $7.6M expense budget. Added an average of $1M annually to the bottom line through expense management.Serve as a leader, program manager, and subject matter expert for technology improvements, change control, data governance, business process improvements, and risk practices.Risk Management: Develop and implement internal quality control processes including escalation plans. Identify risks that can be mitigated using technology enhancements, leading those enhancements through to implementation.

Maryville, Tn, Us

Lead a team of Asset Managers (AMs) responsible for liquidating $100M+/year non-performing bank-owned assets. Day- to-day management: Cost analyses for investment decisions, audits, property inspections, business relationships, market assessments, and expense management.When I took over the Asset Management Team in late August, the region was ranked 8th out of 8 in sales. By year-end, the team had climbed to 3rd place, with one asset manager rising from 20th to 1st place and another from 46th to 5th place among 48 asset managers, all within just four months.Projections, budgeting, and month-end/quarter-end/year-end reporting.Train new and existing team members for continuous development and professional growth. Align training with sales goal targets to improve overall employee performance and revenue.

Greensboro, North Carolina, Us

Responsibilities:Organized, planned, and delivered training for account executives and customers, covering software, products, services, systems, and compliance. Partnered with leadership to conduct training needs analyses, prioritize initiatives, and implement solutions.Monitored sales activities in CRM to ensure account executives met expectations for calls, in-person visits, and events, providing additional training and coaching as needed to achieve sales targets. Traveled to various locations to deliver tailored training and fine-tune coaching.Acted as the main point of contact for Strategic Account VPs and the Regional VP of Field Sales, addressing needs related to marketing, reporting, home office representation, systems, and equipment support.Directed and contributed to sales business projects impacting the organization and external customers, including rebuilding online submission tools, integrating product and pricing engines, improving loan origination systems, and enhancing internal system integrations, all while aligning with company objectives, mitigating risks, increasing productivity, and maximizing ROI.Collaborated with other business units to share best practices, assess upstream and downstream process impacts, and align on ongoing projects.Administered Salesforce.com, managing user roles, business plans, library content, activity tracking, Chatter groups, and reporting.Played a leadership role in implementing Employee Resource Groups, serving as a business advisor and ally to groups supporting Women, Black Employees, Veterans, Young Professionals, Seasoned Professionals, and the LGBTQ community.Claims Control Manager (2010-2011)Senior Claim Calculation Specialist (2008-2010) Claims/Fraud Analyst (2007-2008)

Maryville, Tn, Us

Manage a team of Field Managers responsible for liquidating non-performing assets. Day to day management functions: Auditing sales contracts, bids, property inspections, and expenses. Reporting, forecasting, budgeting, month-end/quarter-end/year-end reporting. 12,000,000-$20,000,000/month in non-performing bank assets. File mortgage insurance claims.Reo Sales - Review and approve all sales and contracts outside the Field Managers approval levels. Approve Real Estate Closing Documents prior to sending for officer signatures for closingsReview resumes, interview applicants, and hire new team members. Conduct goal-oriented employee evaluations and set raise allocations. Training & Development: Train new team members. Train existing team members on process changes and new systems. Continuous team member development for professional growth. Align training with sales goal targets to improve overall employee performance. Travel throughout the United States to inspect repossessed and foreclosed assets for proper preservation, refurbishment and protection.Project management/leadership/development.Legal Asset Recovery: Foreclosures and Writs of Possession. Set Foreclosure bids. Execute legal writs and evictions. Secure assets at time of possession.