Mylene Sajulga Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba

• Planned, coordinates, facilitates orientation, socio-cultural activities, and graduation ceremonies for full-term and short-term students
• Prepared paperwork, booked activities, and ordered materials for orientation, graduation, and events
• Supervised, scheduled, and organized socio-cultural monitors who assist students in activities
• Worked closely with organizations to ensure timely processing of invoices and accounts receivable
• Responded to questions and managed… Show more
• Responded to questions and managed communications with students regarding health insurance coverage and day-to-day concern Show less

Philippines

• Analyzed and assigned to work priority 1, 2, and 4 tickets for identification and resolution of customer issues, meeting the Service Level Agreement (SLA)
• Configured remotely and troubleshoot Cisco routers and switches located in customer premise for immediate resolution, ensuring connectivity on the customer network.
• Solved complex problem in switching technologies such as OSPF, BGP, MPLS, VLAN, and QoS; guaranteeing the routing protocols are configured and functions correctly
• … Show more
• Developed action plans such as referring out ticket across Verizon Business Units and third-party vendors to send a dispatch to the customer site which speeds up the restoration of faults
• Performed initial triage, end-to-end trouble isolation, and testing on the physical layer from T1 to Multi-meg data circuits within Verizon global operations which clears the errors on the line

Philippines

• Diagnosed and troubleshoot Australian corporate and government customer trouble tickets by accessing the router remotely and determine which site has an issue resulting in faster restoration
• Logged fault to field technician or third-party carriers to send an immediate dispatch to the customer site to replace the faulty router
• Configured the router remotely with a correct specification to bring back the connectivity of the router to the server
• Responded to customer email… Show more
• Responded to customer email inquiries, recording faults into HP OpenView and notify the customer about an outage to minimize escalation Show less

Philippines

• Received calls from residential customers, provide troubleshooting and technical support via telephone in a fast and professional manner which increase customer satisfaction
• Identified, investigated, and resolved technical issues by guiding the customer through a series of corrective steps which significantly improve the team's service performance level
• Recorded information into the ticketing system, escalate and follow-up unresolved issues to appropriate departments, resulting in… Show more
• Recorded information into the ticketing system, escalate and follow-up unresolved issues to appropriate departments, resulting in timely resolution of problems and gain customer trust Show less

Project Management Diploma

Bachelor Of Science (B.S.), Computer Engineering