Mylene Sajulga Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba

• Planned, coordinates, facilitates orientation, socio-cultural activities, and graduation ceremonies for full-term and short-term students• Prepared paperwork, booked activities, and ordered materials for orientation, graduation, and events • Supervised, scheduled, and organized socio-cultural monitors who assist students in activities• Worked closely with organizations to ensure timely processing of invoices and accounts receivable• Responded to questions and managed… Show more • Planned, coordinates, facilitates orientation, socio-cultural activities, and graduation ceremonies for full-term and short-term students• Prepared paperwork, booked activities, and ordered materials for orientation, graduation, and events • Supervised, scheduled, and organized socio-cultural monitors who assist students in activities• Worked closely with organizations to ensure timely processing of invoices and accounts receivable• Responded to questions and managed communications with students regarding health insurance coverage and day-to-day concern Show less

Philippines

• Analyzed and assigned to work priority 1, 2, and 4 tickets for identification and resolution of customer issues, meeting the Service Level Agreement (SLA)• Configured remotely and troubleshoot Cisco routers and switches located in customer premise for immediate resolution, ensuring connectivity on the customer network.• Solved complex problem in switching technologies such as OSPF, BGP, MPLS, VLAN, and QoS; guaranteeing the routing protocols are configured and functions correctly•… Show more • Analyzed and assigned to work priority 1, 2, and 4 tickets for identification and resolution of customer issues, meeting the Service Level Agreement (SLA)• Configured remotely and troubleshoot Cisco routers and switches located in customer premise for immediate resolution, ensuring connectivity on the customer network.• Solved complex problem in switching technologies such as OSPF, BGP, MPLS, VLAN, and QoS; guaranteeing the routing protocols are configured and functions correctly• Developed action plans such as referring out ticket across Verizon Business Units and third-party vendors to send a dispatch to the customer site which speeds up the restoration of faults• Performed initial triage, end-to-end trouble isolation, and testing on the physical layer from T1 to Multi-meg data circuits within Verizon global operations which clears the errors on the line• Utilized network performance monitoring tools and equipment such as Radius, TACACS, SNMP, and NetFlow, to determine and correct impairments on the Verizon networks.• Proposed a process on how engineers would be able to review historical tickets and identify potential repeats which significantly reduce Repeat Failure Rate and hit the team target.• Scheduled and performed failover testing with the customer's Network Operations Engineer to make sure that the backup router is working• Maintained and arranged team schedule to ensure that there are enough resources on the operations• Mentored and influenced team members to take accountability for the assigned work that increases the performance level of the group• Handed over a progress report to the next group containing critical network issues that need immediate attention to minimize escalation Show less

Philippines

• Diagnosed and troubleshoot Australian corporate and government customer trouble tickets by accessing the router remotely and determine which site has an issue resulting in faster restoration• Logged fault to field technician or third-party carriers to send an immediate dispatch to the customer site to replace the faulty router• Configured the router remotely with a correct specification to bring back the connectivity of the router to the server • Responded to customer email… Show more • Diagnosed and troubleshoot Australian corporate and government customer trouble tickets by accessing the router remotely and determine which site has an issue resulting in faster restoration• Logged fault to field technician or third-party carriers to send an immediate dispatch to the customer site to replace the faulty router• Configured the router remotely with a correct specification to bring back the connectivity of the router to the server • Responded to customer email inquiries, recording faults into HP OpenView and notify the customer about an outage to minimize escalation Show less

Philippines

• Received calls from residential customers, provide troubleshooting and technical support via telephone in a fast and professional manner which increase customer satisfaction• Identified, investigated, and resolved technical issues by guiding the customer through a series of corrective steps which significantly improve the team's service performance level• Recorded information into the ticketing system, escalate and follow-up unresolved issues to appropriate departments, resulting in… Show more • Received calls from residential customers, provide troubleshooting and technical support via telephone in a fast and professional manner which increase customer satisfaction• Identified, investigated, and resolved technical issues by guiding the customer through a series of corrective steps which significantly improve the team's service performance level• Recorded information into the ticketing system, escalate and follow-up unresolved issues to appropriate departments, resulting in timely resolution of problems and gain customer trust Show less

Project Management Diploma

Bachelor Of Science (B.S.), Computer Engineering