- Security Operations Center (SOC)- Network and Application Protection- Anti-DDoS Solution- Web Application Firewall (WAF)- Web Vulnerability Scanner System (WVSS)- NextGen IDS and IPS – Intrusion Detection/Prevention- Global Threat Intelligence Feeds (GTI)- Threat Analysis System- Intelligent Security Operation Platform (ISOP)- Database Activity Monitoring (DAM)- Anti-Malware Solution- Next-Generation Firewall- 5G Network Security Solution- Customer Identity and Access Management (CIAM)- Next-Generation Multi-Factor Authentication (MFA)- Single Sign On (SSO)- Identity Management- Privileged Access Management (PAM)- 4th Gen DLP – Data Loss Prevention- Financial Crime Risk Management (FCRM)- OT Security – Operational Technologies- Cyber Intelligence and Brand Monitoring- Compromise Assessment- GRC – Security and Privacy Compliance- AI-Powered ISO 27001- Managed SOC- Virtual CISO (vCISO)- Managed Security Service- Remote Security Assessment System

∞ ICT Service Provider∞ ICT Project Manager∞ ICT Expert∞ IT Strategy consultant∞ Vocalcom CRM Expert∞ Call Center Expert∞ BPO Expert

∞ Transformation and industrialization of the IT Department: - Processes audit; - IT processes industrialization (compliance ISO/CEI 27001 and ITIL); - Contract and budget management;∞ Management of the IT team: - Define and set in place the IT roadmap; - Define service catalog; - SLA / SLR / SLM: implementation and follow-up.∞ Monitoring of the KPIs of the IT department: - IT ticket management; - IT problem-solving; - IT cost management; - Projects Delivered on Budget; - Internet bandwidth usage;∞ Preparation for ISO/IEC 27001 certification: - Compliance of the group with IT security rules; - Writing of ISMS documentation, policies, and procedures; - Definition, implementation, and monitoring of risk analysis, roadmap, and security action plan; - Contribution of new technology: Virtual patching, Bastion, EDR, XDR, Pentests, phishing campaigns, ...; - Security project management; - security awareness sessions for information system users; - Reporting and creation of security dashboard;∞ Achievement of SOC 2 Type I and SOC 2 Type II compliance : - Definition of the executive sponsor, team leads, author, and compliance consultant; - Scope definition based on Trust Service Principles (TSP); - Establishment of the compliance gap analysis; - Implementation phase; - Snapshot of the organization's controls; - Continuous monitoring of implementations put in place; - Triggering of SOC 2 Type 2 after six months of implementation and controls;

Co-founder and CEO of the first arcade 100% based on virtual reality at Madagascar.

• Management of the technical team;• Finalization of the technical delivery of a new site of 7000 m² and 3500 positions.• Optimization of resources used;• Optimization of business and functional processes;• Development and monitoring of the annual DSI budget;• Monitoring of various IT projects;• Project manager on the optimization of the various production components;• Cross-functional project management;Environment: 3100 work positions, 19 managers, 31 developers & IT support, 4 sites (3 sites in France and 1 site in Madagascar).

• Develop technical aspects of SmartOne’s strategy to ensure alignment with the business goals.• Discover and implement new technologies that yield competitive advantage.• Help departments use technology profitably.• Automation of manual and heavy processes.• Monitoring system infrastructure to ensure functionality and efficiency.• Build quality assurance and data protection processes.• Monitor KPIs and IT budgets to assess technological performance.• Use stakeholders’ feedback to inform the necessary improvements and adjustments to technology.• Internal and external security audit to meet the highest security level.• SOC2 security compliance.• Preparing ISO 27001 certification.• Managing the Technical Team, comprising two IT systems Administrators and ten IT and Network Technicians.• Oversight and Coordination of the different production sites.• Ensure documentation and knowledge transition plans.• In charge of the evaluation and selection of the company’s main subcontractors and service providers.• Ensuring the setting up and application of regulations pertaining to quality and security within the company.• Board member.

• Monitoring of the technical infrastructure (smokeping, cacti, nagios).• Implementation of an internal switchboard under Asterisk.• Development of scraping scripts for the extraction and enhancement of data collected from ad sites such as lacentrale.fr, and leboncoin.fr.• Development of an email extractor: extraction and integration of the details of emails collected in the database of one of our clients (Deutsches Debitorenmanagement DDM24).• Administration of the CRM Hermes V4.

• Administration of databases, incoming and outgoing call servers, AD server.• Network management: firewall rules, proxy, VOIP telephony administration, routers and switchers (cisco) administration.• Development of reporting of incoming and outgoing calls.• Hermes .Net server administration.• Creation of intranet and development of updates.• Accompaniment of the clients (Project management).

• Management of the performance level of information systems and work tools.• Detection, analysis and resolution of software and CRM malfunctions.• Management of maintenance, evolution and adaptation on softwares and CRM.• Unit test and report writing.• Conception and development of a business intelligence program.• Animation of training on the use of tools and business processes.

• System and network administration.• Establishment and operation of network infrastructures.• Level 1 and 2 operational support.• Writing documentation for users of the information system.• Conception, design, development, and deployment of a recruitment management software within a call center.• Conception, design, and development of a Cdiscount recovery service management software (www.cdiscount.com).

Project: Study, design, and implementation of an artificial intelligence model of guidance and decision support within a farm.Master's degree obtained with honors.