Marouan Sakli Email & Phone Number

Antananarivo, Analamanga, MG

Dubai, United Arab Emirates

- Security Operations Center (SOC)- Network and Application Protection- Anti-DDoS Solution- Web Application Firewall (WAF)- Web Vulnerability Scanner System (WVSS)- NextGen IDS and IPS – Intrusion Detection/Prevention- Global Threat Intelligence Feeds (GTI)- Threat Analysis System- Intelligent Security Operation Platform (ISOP)- Database Activity.

Madagascar

∞ ICT Service Provider∞ ICT Project Manager∞ ICT Expert∞ IT Strategy consultant∞ Vocalcom CRM Expert∞ Call Center Expert∞ BPO Expert

Madagascar

∞ Transformation and industrialization of the IT Department: - Processes audit; - IT processes industrialization (compliance ISO/CEI 27001 and ITIL); - Contract and budget management;∞ Management of the IT team: - Define and set in place the IT roadmap; - Define service catalog; - SLA / SLR / SLM: implementation and follow-up.∞ Monitoring of the KPIs of.

Madagascar

Co-founder and CEO of the first arcade 100% based on virtual reality at Madagascar.

Madagascar

• Management of the technical team;
• Finalization of the technical delivery of a new site of 7000 m² and 3500 positions.
• Optimization of resources used;
• Optimization of business and functional processes;
• Development and monitoring of the annual DSI budget;
• Monitoring of various IT projects;

Madagascar

• Develop technical aspects of SmartOne’s strategy to ensure alignment with the business goals.
• Discover and implement new technologies that yield competitive advantage.
• Help departments use technology profitably.
• Automation of manual and heavy processes.
• Monitoring system infrastructure to ensure functionality and efficiency.
• Build quality assurance and data protection processes.

Tunisie

• Monitoring of the technical infrastructure (smokeping, cacti, nagios).
• Implementation of an internal switchboard under Asterisk.
• Development of scraping scripts for the extraction and enhancement of data collected from ad sites such as lacentrale.fr, and leboncoin.fr.
• Development of an email extractor: extraction and integration of the details of emails collected in the database of one of our clients (Deutsches Debitorenmanagement DDM24).
• Administration of the CRM Hermes V4.

Tunisia

• Administration of databases, incoming and outgoing call servers, AD server.
• Network management: firewall rules, proxy, VOIP telephony administration, routers and switchers (cisco) administration.
• Development of reporting of incoming and outgoing calls.
• Hermes.Net server administration.
• Creation of intranet and development of updates.
• Accompaniment of the clients (Project management).

Tunisia

• Management of the performance level of information systems and work tools.
• Detection, analysis and resolution of software and CRM malfunctions.
• Management of maintenance, evolution and adaptation on softwares and CRM.
• Unit test and report writing.
• Conception and development of a business intelligence program.
• Animation of training on the use of tools and business processes.

Tunisia

• System and network administration.
• Establishment and operation of network infrastructures.
• Level 1 and 2 operational support.
• Writing documentation for users of the information system.
• Conception, design, development, and deployment of a recruitment management software within a call center.
• Conception, design, and development of a Cdiscount recovery service management software (www.cdiscount.com).

Tunisia

Project: Study, design, and implementation of an artificial intelligence model of guidance and decision support within a farm.Master's degree obtained with honors.