As an IT Operations Manager at Tabadul, I oversee the support and maintenance of critical business systems, ensuring high availability and performance. I manage a team of application support specialists, implementing processes and procedures to resolve incidents in a timely and effective manner. I also collaborate with development and infrastructure teams to plan and execute application upgrades and maintenance activities.I have over two years of experience as an Application Support Manager at Najm Company for Insurance Services and SDAIA, where I provided technical support for enterprise-level applications and services, and assisted with the implementation of new applications and knowledge transfer. I have a B.S. in Computer Science with a minor in Mathematics from the University of North Carolina at Greensboro, and multiple certifications in Linux, Cisco, and IT Service Management. I excel in incident management, cross-functional coordination, and implementing best practices to improve application performance. I am passionate about learning new technologies and enhancing my skills to deliver optimal solutions and customer satisfaction.