Accomplished Technology Advisor with a passion for protecting and growing the careers of my clients and the organizations they serve. With a background in Business Management and IT Consulting, I specialize in providing strategic guidance to empower teams to make transformative and data-driven business decisions that lead to long-term success. Throughout my career, I have become a trusted ally to both business and IT leaders across various industries including healthcare, financial services, higher education, and state municipalities due to my vendor-agnostic approach.At the core of my practice is a commitment to helping businesses optimize and improve their operations in these notable areas:Cybersecurity: designing and implementing robust cybersecurity policies, safeguarding organizations from evolving digital threats.SDWAN/Connectivity: orchestrating successful migrations and projects, ensuring optimal network performance and connectivity across multiple locations.Unified Communications: enhancing productivity and collaboration by streamlining communication platforms.Customer Experience: possessing in-depth understanding of customer experience solutions to improve interactions and satisfaction of both the customers and the agents.AI/Machine-learning: harnessing the potential of AI and machine-learning to drive innovation and operational efficiency.
Listed skills include Customer Service, Customer Satisfaction, Microsoft Office, Social Media, and 20 others.