It Operational Specialist
Riyadh, Saudi Arabia
• Worked as technical support for the RDOC project (Riyadh Dispatch Operation Center) by providing information and assistance to users on desktop applications as tier 1 and tier 2.• I efficiently manage a daily workload of 50+ support tickets, leveraging a proactive problem-solving approach to resolve 70%-80% of issues directly within the system.• Identified customer concerns, including signal loss, slow browsing, and disconnection issues. Used supported software to ensure network infrastructure was online and running smoothly.• Configured VDSL system, VOIP telephone systems, and VLAN port configurations.• Troubleshoot communications systems to determine if problems are related to hardware or software.• USED SOFTWARE: Huawei iManager U2000, Alcatel-AMS, Siemens, Oracle, and EnGen.