1. Serve high-quality customers, to connect with high-end retirement communities, and provide retirement health planning.2. Independently develop overseas customers, reached more than 10,000 customers through LinkedIn, and collected more than 100 sales leads.

1. Responsible for China policy monitoring. Focus on compliance policies, China-US relations, law enforcement actions, foreign investment and industry related policies. 2. Build up and keep good relationship with all-level government stakeholders, think tanks, industry associations and universities. 3. Lead industry insights reports based on corporate strategy, to help business functions understand the industry trend. 4. Lead cross-team projects, the LinkedIn Economic Graph in China, to help LinkedIn show a benign image in front of policymakers. 5. Support team training, company culture affairs.

-Responsible for enterprise support with phone and email using Salesforce, phone quality assurance, product knowledge summary.-Completed performance:1.Handled corporate customer inquiries with a customer satisfaction rate of 99%; Handled customer complaints escalated in the team.2. Collected potential sales leads to the sales team, with more than 100 sales leads per year; Responsible for sales team outbound calls, exhibitions, and customer visits.3. Independently completed knowledge and skills training to new employees to help them adapt to new business work.4. Summarized knowledge templates and process of enterprise support to provide knowledge base support for team.

-Responsible for enterprise customer service management such as quality assurance, staff training, team cooperating, team project plans making & Implementation.-Completed performance:1. Completed process and standards of quality assurance and assessment of enterprise support team.2. Sorted out General Data Protection Regulation related resources and made handbook to provide GDPR guidelines for department operation.3. Promoted the implementation of team project plans, such as built WeChat enterprise support service account.

-Responsible for reception of foreign-related personnel most came from Japan, US and Europe. Assistance in check-in, daily communication, complaint handling and so on.-Completed performance: Good communication with customers, praised by customers many times. Handling customer complaints with excellent services. Working with sales to improve sales performance.