• Actively engaged to enable critical planning, operations, and project support to drive the Customer Success operating plan and contribute to the delivery of improved internal/external customer satisfaction and measurable business value.• Automated KPI metrics for 7+ pillars on SAP Analytics Cloud which optimized efficiency of the pillar leads by synthesizing actual and target data with a focus on target attainment

• Measured customer adoption data using business judgement, problem-solving and data analytics on SAP Analytics Cloud to understand the business trends for North America Solution Advisory helping leaders determine growth and efficiency of 1000+ employees.• Worked on multiple projects by taking complex business data of 9 market units, synthesized it into meaningful coherent stories and presented it to the presales team driving insights and recommendations through analytics.

• Spearheaded the client assistance team to understand the customer behavior, business trends and provided actionable recommendations for their CRM initiative.• Successfully onboarded clients onto the capillary platform, which included historical data import, dashboard optimization, reporting setup, increasing Customer Satisfaction Score.• Designed milestones and lifecycle campaigns based on demographics of customers exhibiting similar transactional behaviors which increased Customer NPS.• Acted as a liaison between Indonesian Clients and the company's products and innovations team by revamping their loyalty programs which reduced the office overhead.

Performed business processes, ITACs & GITC/ITGC testing in KPMG based on test procedures documented. Control deficiencies were identified and evaluation of controls and deficiencies are referenced to the work paper for client reporting.Experience in the external audit on various audit SOC1 engagements.

Worked in high-volume activity working environments, involving phones and a CRM tool.Developed negotiating strategies and positions by examining risks and potentials as well as estimating customers' needs and goals.