Mohammad Samad work email
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Mohammad Samad personal email
I am currently placed within the Project Management team in Ocado where I have developed valuable communication skills, an excellent ability of multi-tasking and to work to deadlines. The demands of the jobs is high and require a large amount of flexibility. I am well motivated, reliable and take great pride in my work and my team. Previous to this, I have also gained experience in project management, through secondments within Ocado, working with a variety of different departments and individuals as mentioned in my CV. Having the ability to network and managing my primary workload, as a Team Manager, alongside delivering projects is stressful but very rewarding and full of excitement, satisfaction on all levels both personal and professional. I'm not shy of taking on additional responsibilities and relish opportunities to learn new skills, create new relationships and help grow the company I work for. Through all my experiences I have developed a high level of administration, time management, sales and customer service skills. My aim is to find an employer that is willing to offer me the training and experience to move onwards and upwards in the future.
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Project ManagerOcado GroupHatfield, Gb -
Project ManagerOcado Group Feb 2020 - PresentHertfordshire, Hatfield -
Project ManagerOcado Mar 2017 - Feb 2020Hatfield, Hertfordshire, United KingdomPart of the OPEX (Operational Excellence) team visiting spoke sites to build newprocedures and exploring possibilities of ‘lean’ within current processes. PresentingA3 proposals to General Managers for consent and follow through on implementationwith regular meetings to update on progress. Build and execute new projects alreadysigned off by GM’s either at individual sites or across the business, reporting onprogress and collecting data for future projects. -
Contact Centre Team ManagerOcado Jun 2015 - Feb 2020Hertfordshire, HatfieldAs a Contact Centre Team Manager I am responsible for managing Contact Centre Advisors,effectively leading and managing the Contact Centre team ensuring all customer contacts are completed in a timely manner and exceeding the customer’s expectations. Monitoring the inbound/outbound call, email, webchat flow and staffing levels to ensure customer calls and e-mails are answered in a timely manner. Engaging and motivating the team to build a positive culture to improve morale and minimise staff turn over. Ensuring the smooth running of day to day tasks in the Contact Centre on shift and future shifts. Working with the Quality & Development department to help train and integrate new/existing members of staff, and ensuring that any remedial training of staff is undertaken. Handling escalations from Contact Centre supervisors in an effective and timely manner and undertaking HR related meetings, enforcing Contact Centre standards, and ensuring safe working practices are undertaken.
Mohammad Samad Education Details
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Stanborough SchoolBusiness Studies
Frequently Asked Questions about Mohammad Samad
What company does Mohammad Samad work for?
Mohammad Samad works for Ocado Group
What is Mohammad Samad's role at the current company?
Mohammad Samad's current role is Project Manager.
What is Mohammad Samad's email address?
Mohammad Samad's email address is mo****@****oup.com
What schools did Mohammad Samad attend?
Mohammad Samad attended Stanborough School.
Who are Mohammad Samad's colleagues?
Mohammad Samad's colleagues are Petcu Mihaela, Yordan Tanev, Charlotte Thompson, Imad Talbi, Soulstes Jones, Eamonn Keefe, Amu Quaye.
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Mohammad Samad
Sudbury
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