VALUE ADDED:I lead the company's digital transformation efforts by aligning business strategy with IT objectives, resulting in the successful implementation of several key initiatives:• Implemented MS Dynamics ERP F&O to streamline operations and finance processes.• Integrated Dynamics CRM with AVAYA Call Center for enhanced customer engagement.• Established an E-Learning cloud infrastructure to support continuous education initiatives for the organization E-Learning Product.• Deployed Msales APP for sales agents, integrating it with ERP system.• Upgraded HQ infrastructure with the latest hardware and technology to serve over 700 end-users.• Implemented cost reduction and risk prevention measures by adopting a SaaS technology approach for critical applications.• Developed and implemented general IT policies and procedures, conducted IT risk assessments and a Change Management plan.• formulated IT service continuity plans. (321 Backup Plans, DR site Plan, offline Backup plan)• leveraging real-time monitoring, automated alerts, a dedicated incident response Team, and comprehensive security practices.Daily Tasks:Directing IT infrastructure and ERP departmentsDrive the organization's automation processes and E-Learning cloud infrastructureDeveloping the organization's IT vision and digital TransformationFormulating and implementing business continuity and disaster recovery plansOverseeing departmental budgeting and forecasting within the organizationDeveloping, implementing, and evaluating IT projects in line with organizational objectivesLiaising with other departments to determine and address their IT needs and requirementsPreparing financial budgets and performance reports.Producing and implementation of strategic initiatives for Technology and digital transformation projects to ensure success of company development plans.Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.

- Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction- Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations- Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands- Manage strategic relationships with key IT product and service providers- Provide in depth technical expertise for both tactical and operational initiatives- Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access and use their business applications- Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects- Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness- Analyze and predict trends and develop long range plans designed to maintain cost effectiveness- Participate in IT strategy planning activities and IT Budget- Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks

• Provide technical coaching for all company information technology Systems and its relatives. • Coach team members and provide necessary advice and guidance.• Oversee vendor implementation, support and maintenance services ensuring Response times are in accordance with SLA targets.• Ensure that the IT infrastructure Technical operation meet or exceed current Standards.• Maintain data center and projects passive and active equipment to ensure all Systems and services are current and well operative.• Participation in negotiation and finalizing deals related to new or upgrades of Hardware and software• Planning, developing and managing infrastructure systems including:­ Participation in triple play operations for all company Projects.­ Passive and active Network infrastructure, FTTH, Cat 6 and Fiber networks.­ Microsoft Enterprise Software solutions.­ Virtualization Solutions Hyber-V and VMWare.­ Office 365 and SharePoint cloud.­ PRI, WIMAX, VPN Connections.­ Company remote sites connections and systems support.­ Backup Management. - Cloud DR planning and execution - IBM Tab Library.­ Data center cooling and fire alarm systems.­ Network switching, routing and security requirements.­ Cisco Voice system and Video Conferencing Telepresence.­ Surveillance solutions.­ Wireless Solutions.­ Storage systems.

- Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems including LANs, WANs, Internet, intranet, security, wireless implementations, backup strategies and so on- Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.- Test network and systems performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.- Assist with the planning and deployment of infrastructure security measures.

My tasks is implement, manage, monitor and troublshoot:• Hyper-V Virtualization Environment.• Microsoft active directory 2008 & 2012 server.• Microsoft System Center 2012. • Exchange server 2013.• Microsoft SharePoint 2007, 2010. • Symantec Backup Exec 2010. • Kaspersky Security Center. • IBM Blade System HS22. • HP ProLiant DL 360 G6, G7 and DL 380 G6, G7 Servers. • Cisco IP Telephony 8.6. • Administrating FortiGate 110 C, 100 D. • Cisco switches and routers.• Data center cooling and power systems.• Assist service desk team

Responsible for supporting a hall site (Help desk and Networking):• Perform network implementation tasks and interface with the project managers.• Performs systems administration functions for the District wide e-mail system(MS Exchange 2003,2007).• Performs basic systems security administration functions, including creating customer profiles and accounts• Manage and support secure Virtual Private Networks (VPNs).• Support network devices (routers, switches).

• Successfully configured, maintained the facilities of computer network.• Diagnose and resolve technical hardware and software issues.• Respond to requests for technical assistance in person.• Assist in network Planning and cabling.