Angela Smith-Mckinnon Email & Phone Number

Spring Hill, Fl, Us

Spring Hill, Fl, Us

Spring Hill, Florida, United States

Hired in from The CSI Companies Contract Assignment - Increases customer satisfaction as a member of the Customer Service Escalation Team by providing professional and accurate responses to incoming inquiries, concerns, requests, and complaints with regards to plan specific details for members and network providers. Handles initial calls relating to grievances and appeals as necessary. Performs outbound retention calls and monitors outlets for receiving escalations and addresses/investigates appropriately until resolved.

Floral City, Florida, United States

The Withlacoochee Kitchen Witch is a contemporary apothecary and spiritualist in the making, specializing in herbal blend home goods.

Floral City, Florida, United States

Welcoming customers as they arrive at the store, providing information on available products, and guiding them to their desired products and aisles. Indulging in suggestive selling techniques to ensure that the store’s sales targets are met or exceeded. Handling stocking activities to ensure that shelves are kept full and that any near expiry products are handled according to company policy. Overseeing the cleanliness and maintenance of assigned areas, following the protocols of the store.

Floral City, Florida, United States

Serves as a call center advocate for established and potential Ultimate Health Plans customers by processing inquires, concerns and request as it relates to Medicare and Special Needs Plan product lines, as well as providing guidance and education on coverage levels, referrals, and various other program components as a contract employee with Ultimate Health Plans.

Phoenix, Arizona Area

Triple Goddess Productions provides a myriad of Virtual/Administrative Assistant duties for individuals and small businesses on a long or short term contractual basis. In addition to over ten years of progressive administrative support experience, Triple Goddess Productions also provides literary services for traditional and new media entities in the areas of multi-tiered editing, article and business media production, self publishing consultation, book reviews and query/proposal development.

Phoenix, Arizona Area

Directly onboarded from previous position to primarily assist students with technical related processes of the institution’s website and various third-party educational platforms, escalating contact to higher level Technical Support personnel when necessary. Inter-departmentally trained in customer service-related duties including, but not limited to, directory assistance for incoming calls to various departments, and distributing graduation related information.

Phoenix, Arizona Area

Instrumental in assisting University of Phoenix students and faculty in utilizing the Blackboard Ultra classroom platform during its initial undergraduate release by providing basic tutorials, technical assistance, and troubleshooting in response to customer support requests. Similarly trained to assist with general assignment instruction clarification and serve as a liaison between students, instructors, Academic Counselors, and Financial Representatives.

Phoenix, Arizona

Demonstrated post-training ability in structured in-bound call center environment to provide sales, billing, and technical assistance with an emphasis on an empathetic “one touch resolution” approach. Additionally, advised on promotional offerings and audited accounts to promote customer retention by ensuring the most cost-efficient options were applied with focus on overall customer satisfaction.

Phoenix, Arizona Area

Primarily involved with scheduling pickup and delivery of assigned freight utilizing a variety of web-based logistic software, as well as fielding in-bound customer communication methods and initiating out-bound inquiries to ensure efficient transmission of freight related functions. In process training of handling specific regional, dedicated, and national accounts in conjunction with other internal departments.

Scottsdale, Az

Selected for hire in transfer of Customer Service department from the Illinois facility to Ohio facility. Processed purchase orders to ensure accurate order entry, fielded and initiated distributor contact to facilitate efficient order delivery. Demonstrated sense of urgency to resolve billing discrepancies, manage product replacement issues, and maintain accurate customer account information. Elected to transfer with company for HQ relocation from Ohio to Arizona.

Columbus, Oh

Initiated out-bound phone inquiries to customers, suppliers, and drivers to schedule delivery window time frames, while maintaining accurate customer contact information to ensure efficient freight delivery. Minor training in cataloging and managing OS&D freight.

Columbus, Ohio

Principle in the development of company policy, safety and compliance programs according to USDOT regulations, and accurate employee/driver qualification files. Served as liaison between the President/CEO and professional contacts.

Columbus, Ohio Area

Contributed skills acquired in previous position to maintain accuracy of driver and load related documentation, researched appropriate and efficient navigation routes to secure on-time freight transmission, and assisted in submission of driver logs, bills of lading, expense receipts, and repair statements for timely payment and reimbursement.

Columbus, Ohio Area

Directly hired in from previous position as the first point of contact for company fleet and owner-operator personnel, providing industry specific support and supplies to ensure compliance. Bridged communication between drivers, terminal management, and Safety departments concerning processing new hire paperwork, equipment service, calculating related downtime compensation, and assigning new equipment as necessary.

Greater Omaha Area

Provided a varied assortment of administrative services in a temp-to-hire capacity for Nebraska based agency, placed primarily in fill-in position with Crete Carrier Corporation that became permanent.

Cleveland, Oh

Assisted in creating project estimates and proposals, organizing and maintaining client contact and project information/documentation, and general administrative functions as a virtual assistant, contract employee.