Participate in the formulation of long-term plans for ISP and IT infrastructure development to ensure operational performance continuity. Provide technical expertise in IP network design, implementation, optimization, and maintenance to support voice, data, video networks, IPTV delivery system, ADSL and GPON network, LAN, primary DC and DR DC, and Microsoft-based IT infrastructure. Assist in the preparation, management, and control of the section yearly Operating budget and Business Plan. Identify, acquire, and train operations to introduce new processes, techniques, and technologies as necessary. Ensure effective interfaces with vendors, contractors, and suppliers on scheduling and tracking of installation activity. Ensure that all safety and security equipment operates following the company's standards and instructions.

Led network architect for Enterprise Network and Security opportunities as well as providing network and security solutions. Translated client requirements into a solution that can be delivered from a standard set of offerings. Developed technical proposals and crafted the transformation roadmap, as well as reviewed RFPs and RFIs. Created technical design documentation including high-level design, low-level design, bill of materials, and configuration templates. Maintained knowledge of current technology trends for the development of unique solution approaches to provide value to clients. Planned with customer and execution of implementations and migrations and UAT sign-off. Key projects included:• Brandix Lanka datacenter nexus 77K implementation Phase -2• Boc Core Network and Security upgrades with Cisco ACI

Provided technical assistance and maintenance for enterprise-class networks, such as those used by banks and service providers. Validated change management process and collaborated closely with Pre-Sales to provide technical guidance and validation. Examined network performance and design as well as determining strategies to increase efficiency and service level. Performed Level 3 technical support and escalation from the Operations team to tackle highly complex technical issues. Key projects included: • Sri Lankan airlines wan load balancer implementation• Brandix Lanka datacenter nexus 7K implementation OTV with LISP• SAGT datacenter nexus 5K implementation SAN LAN FCoE

Supervised and implemented the installation, repair, troubleshooting, and maintenance of computer hardware. Responsible for the technical writeup, BoM, design UAT documentation, and solution implementations planning and migration. Provided consultation to enterprise clients, gathered customer requirements, and performed solution architecting and designing. Developed and managed project plans while providing status updates to management. Responded to client's RFIs and RFPs as well as attended Pre-Bid meetings. Provided pre-sales and post-sale support as well as technical Solution QA. Key projects included:• Bank of Ceylon IP/VPN and Core Network Upgrade • Union Assurance Call Center Implementation • Sri Lanka Insurance Corporation Core Network and Call Center• Hatton National Bank Branch Voice implementation and Data Center Networking• Commercial Bank IP/VPN and Core Network Upgrade• Royal Ceramic Data Center Implementation• AMW Data Center Implementation• People Merchant Bank PLC Firewall Implementation • Dialog Data Center Active Components Implementation• ETF Network Upgrade • Nestle Core Network Upgrade

Responsible for network optimization and providing support and maintenance to enterprise clients. Established networking environment by designing system configuration and directing system installation. Maximized performance by troubleshooting network problems and outages and scheduling upgrades. Secured network system by establishing and enforcing policies and defining and monitoring access. Key accomplishments included:• Provided L2/L3 Support and complex network troubleshooting and preventative maintenance support and break-fix.• Proactively standardized network devices to influence efficient troubleshooting procedures and educate on network topology.• Deployed technology specific training for customer and knowledge sharing session core Workers.• Worked closely with Pre-Sales on complex designs to provide technical advice and validation.

Maintained and administered computer networks and related computing environments, including systems software, applications software, hardware, and configurations. Protected data, software, and hardware by coordinating, planning, and implementing network security measures. Troubleshoot, diagnosed, and resolved hardware, software, and other network and system problems. Performed disaster recovery operations and data backups when required. Key accomplishments included:• Conducted lectures for CCNA, CCNP, CCNA Security, CCNA Voice, Customized Training for special Requirements.• Set up student's lab Equipment with initial configuring and maintenance of Network devices in Sri Lankan Office Networks.• Led the successful implementation of network performance management products improving visibility into network optimization.

Responsible for designing and developing hardware components, including circuit boards, processors, and memory cards. Tested hardware components and analyzed systems data to make changes to the hardware configuration. In charge of Operating Systems troubleshooting, analyzing and reporting, upgrading virus guards, software, and application. Key accomplishments included:• Built custom systems and upgraded Microsoft Windows 3.1, 95, 98/2000 Office97/2000, and other applications.• Installed memory, hard drives, Zip, Jazz & LS120 drives, network cards, SCSI cards, HP printers, and modems.