With over fifteen years of dedicated experience in leading digital transformation and strategy in the product, technology and finance sectors, my core competencies lie in modernizing operations and implementing innovative tech solutions. My mission has always been to streamline processes and enhance efficiency, while ensuring alignment with our company's vision and values. My expertise in digital automation and Agile methodologies has helped in transforming client and associate facing platforms, fostering a culture that values progress and diverse perspectives.At large investment banks and brokerages, I managed the end-to-end transformation efforts, integrating new budgeting, planning, and reporting tools with portfolio management systems. This role capitalized on my skills in capacity planning, program management, while I also steered cross-functional teams through major reengineering projects. Collaborating with stakeholders in product, technology, and finance, I championed a shift towards a centralized cloud application, replacing legacy processes with scalable, digitized solutions.
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Head Of TransformationSilicon Valley Bank Dec 2021 - Mar 2024Santa Clara, Ca, UsLead modernization strategy efforts and digital automation of key internal finance platforms, including new builds encompassing budget, planning, and how reporting - integrating with portfolio management, while spearheading the maturity of Agile across the enterpriseDesigned and developed tooling to replace bespoke legacy processes with a digitized, centralized, browser based cloud applicationManaged end-to-end transformation efforts across key stakeholders (Product, Technology, Finance, Accounting, Procurement, Marketing) for both process reengineering, data remediation, improved automation, and mature executive level reportingLed data and process integration efforts with multiple finance, accounting, procurement, and execution systems, while working with various stakeholders from their respective groupsCreated enterprise capacity model and reporting to encompass total cost of ownership, project costs, resource and pod allocation, strategic initiative classification, health status, and more -
Executive Director, Advisor Services Digital Platform Strategy And DeliveryMorgan Stanley Mar 2019 - Sep 2021New York, Ny, UsDesigned and built a modernized open architecture broker dealer RIA custody platform enabling end to end critical functions. Encompassed account onboarding, all trading products, risk management, margin and securities lending.Manage large scale integrations of external platforms, as well as building new platforms, with extensive collaboration with multiple internal stakeholders including technology, operations, product, risk, marketing, legal, and complianceRepresent Institutional Services at the highest levels of the company (i.e. office of the CEO) and develop presentations for the Board of DirectorsDrive resource planning, budgeting, metrics tracking, portfolio management, and portfolio analysis across Institutional -
Vice President - Enterprise Program ManagementE*Trade From Morgan Stanley Mar 2018 - Mar 2019UsBuilt Retail Portfolio framework and reporting infrastructure to address, monitor and provide oversight and controls into product, technology and operational risk.Led the socialization and prioritization of large strategic projects to ensure effective communication at all levels across multiple business segments and technologyDesigned, built, and supported reporting models to provide cross-company visibility to multiple levels and functional areas -
Head Of Digital Product And TechnologyEtrainx May 2016 - Mar 2018Responsible for vision, build out and execution of all business and technical deliverables for a startup cloud based technology platform built and powered by the AWSServices Platform.Managed all aspects of the digital cross functional product/technical elements utilizing PaaS and SaaS platform & software architecture and principles in design, development, deployment and implementation. Positioned company in marketplace as acquisition target.Coordinated the foundational business, technical, data and architectural elements necessary to build a robust, responsive Web and Mobile platform allowing for fungible and adaptable services that are easily configurable to deliver client value and superior customer experiences.
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Director, Office Of The CioTd Ameritrade Oct 2009 - Feb 2016Omaha, Ne, UsResponsible for Mobile Delivery Pipeline which has resulted in a 10-fold percentage increase over 5 years and represents roughly 15% of Firm Trading Volume.Managed complete integration/conversion of thinkorswim into the TDA core platforms. End to end management responsibilities included: Technology, Operations, Product, Risk, Marketing, Communications, Legal & Compliance, and HR. Program encompassed 100+ Projects over a 24 month period which required extensive coordination and collaboration with multiple stakeholders.Responsible for the Management of Enterprise Software System Solution Architecture & Delivery while ensuring the strategic alignment of IT solutions with business objectives.Business Relationship Manager reporting to the Office of the CIO responsible for oversight & delivery of Active Trader, Middle Office and Market Data initiatives.Implemented an Enterprise Technology & Operations Risk Model comprised of Monitoring, Alerts, and Notification mechanisms assessing/managing risk. Responsible for ensuring appropriate technology access controls and oversight protocols are maintained & adhered to.Effectively managed and resolves business process and policy issues that cross business units; recommends modifications to established processes and policies, and successfully handles a full range of complex assignments and projects.Analyzed various types of technical and non-technical data, processes or systems and make pragmatic decisions through analysis, experience and business knowledge for complex issues. -
Director, Financial ServicesPwc Dec 2006 - Oct 2009GbResponsible for initiating, developing and managing engagements for Top Tier Capital Markets clients. Role includes designing and organizing proposals, reviewing and presenting these proposals and being assigned to execute and deliver with a focus on fixed income and derivative instruments. Though extensive industry knowledge and expertise, manage client relationships which cultivate new business and assist in strategically assessing their needs and assign resources to implement suggestedtactical solutions.Conducted in depth derivative risk management assessment for Top Tier Client which included a comprehensive evaluation of the Flow, Exotic and Hybrid derivative activity across various lines of business which encompassed market, credit, liquidity and operational risks associated with the various products.Managed multiple operational risk assessments for Top Tier Investment Banking Units which resulted in a re-engineering of Operational Controls Units. Identified appropriate metrics to be monitored and the necessary tools to conduct effective root cause of breaks and errors to provide management with a framework for increased visibility and a greater degree of business transparency. -
Vice President, Finance Trade/Product & Collateral ManagerJpmorgan Chase & Co. Apr 2003 - Oct 2005New York, Ny, UsResponsible for the day-to-day management of repo trading functions; managed $8-10 billion in Treasuries, Agency & Corporate Debt. Proactively managed desk risk (VaR & Stress) & liquidity as well as the trading and hedging of the portfolio with Futures and Options.Improved management and interpretation on capital usage, balance sheet, netting, risk, credit, firm inventory & funding. Worked in cooperation and liaised with these respective areas in both business and product development.Developed technological tools including real time balance sheet snapshots, forward pricing module and specialized trading system architecture to support a variety of relative value strategies; Coordinated with product, risk, finance, accounting & technology groups in strategy implementations & executions. -
Finance Trader/Product ManagerAbm Amro/Commerzbank Apr 1998 - Apr 2003Responsible for the management and trading of $15 Billion interest rate portfolio including market-making and identifying associated risks (Directional, Stub, Counterparty etc.).Traded and financed products for proprietary and client accounts in the following product areas: Emerging Market Debt, Treasuries, Agencies, CMO’s, ABS.Generated $60 million in P&L for 2000-2002, representing approximately 5% of domestic revenues for a desk that generated approximately $150-175 million for the same period.
Michael Santoro Education Details
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St. John'S UniversityFinance
Frequently Asked Questions about Michael Santoro
What is Michael Santoro's role at the current company?
Michael Santoro's current role is Head of Transformation | Digital Automation, Agile Maturity, Executive Stakeholder Management.
What schools did Michael Santoro attend?
Michael Santoro attended St. John's University.
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