Atuo no apoio dos novos parceiros na integração com nossas APIs bancárias, orientando-os com diretrizes de desenvolvimento e realizando a interface de suas necessidades com os times internos de produto, segurança, Service Desk e dados.Principais atividades:- Realização de Kick offs de novos parceiros;- Orientar o parceiro nas melhores práticas para utilização das nossas APIs;- Acompanhamento do processo de homologação dos produtos que subirão em produção;- Garantir os requisitos de desenvolvimento dos parceiros para transmissão das credenciais de produção;- Acompanhamento do soft launch da operação dos parceiros, trazendo melhor agilidade na tratativa das primeiras ocorrências junto as áreas competentes;

Atuo na construção do processo de implementação de novas imobiliárias parceiras, bem como no acompanhamento dos resultados e da resolução das OS abertas em nossa plataforma.Principais atividades:- Acompanhar processo de integração e testes na abertura de novas OS;- Gerenciar processo de comunicação com inquilinos e proprietários clientes das imobiliárias parceiras;- Treinamento do time operacional da imobiliária em nossa plataforma;- Reuniões de acompanhamento de resultados e melhoria contínua com as imobiliárias parceiras.

I started working on process improvements, I was even responsible for developing the audit of the implementation process for new customers and I approached the product team to support the operationalization of new features and testing of new integrations via API.Main activities:- Communication tests of the APIs of the new integrated systems and report directly to the product team to make improvements and solve BUGs- Training and elaboration of procedures for new functionalities and integrations;- Monitoring the progress of activities in the onboarding process;- Monitoring of the customer's reliability rate and follow up of the necessary operational adjustments after implementation;- I Developed the custumer's technical journey from the initial set up to the transition for support team, audit them and monitoring the non-compliance indicator.

I was part of the development of the implementation process where I was responsible for the implementation of more than 200 customers nationwide, as well as in the technical training of the local partners of the POS systems.Main activities:- Monitoring the implementation from network and infrastructure configurations to testing and operating with end customers;- Operation training and best practices for using the tool for the restaurant service team;- Training of restaurant managers in the use of the platform and menu management;- Integration of the Goomer platform with the management software of each client;- Elaboration of menu and configuration of the parameters of each client;

-Following new products from the assembly of the prototype up to the process development according to the customer’s needs.-Performance with the commercial area in the product cost calculation.-Creating a new procedure for the testing process of the paired cable assemblies, which significantly reduced the amount of scrap of the cables and connectors as well as the rework time, making our product more competitive.-Responsible for the creation of an automated system to open non-compliant product report generating greater flexibility in mapping the faults and the corrective actions.-Constant search for process and product improvements through participating effectively in the focus group and Kaizen.