SANZ 1 is a leading independent provider of comprehensive solutions to the IT industry that couple high-value engineering, technology, and business consulting services with software solutions.

Openmind Networks provide Mobile Operators, Inter-Carrier Operators and Social Media providers with Messaging Solutions optimised for the new Digital Age.Openmind’s Communication Platform is deployed in over 120 sites across 30 countries in Europe, Middle East, Asia and North America, powering over 1 Billion transactions every day.Tasks:• Installation, configuration, integration and testing of new / upgraded solutions within customer networks.• Set up of continuous software delivery process and automated test environment for customers.• Software (OS & Product) installation in customer network.• Product integration to the customer core telco network.• Configure product to customer requirements.• Perform acceptance testing with customer.• Project reporting and issue tracking.• Attend internal and customer facing project meetings.• Document system installation and handover to Support team.• Provide product / technical training to customers.• Liaise with customer representatives on issues.• Troubleshoot and analyse problems; answer customer queries; implement configuration requests; install software updates, patches and change requests.• Escalate complex technical issues to product specialists and the development team.• Create incident reports and customer facing procedure documents.• Participate in on call support roster.• Ensure customer satisfaction through excellent customer care in deployment, support & troubleshooting.

Cerner Corporation is a global supplier of health care information technology (HCIT) solutions, services, devices and hardware. Cerner solutions optimize processes for health care organizations.Overview (1st stage):Software Engineer of Clinical Reporting team within the Cerner Support organization.Clinical Reporting XR is a Java based solution that provides a flexible and extensible framework capable to produce medical reports in multiple formats with fully customizable templates.Overview (2nd stage):Software Engineer of Foreign System Interfaces team within the Cerner Support organization.The FSI solution enables communication between Cerner Millennium and external systems or devices by using standard technologies like HL7.Tasks:• Communicate with analysts, and clients to explain next steps or resolution of an issue.• Own, debug, and document an investigation and resolution of complex cases.• Work with other departments (Development, Project team) to find resolution for escalated issues.• Drive continual improvement of support practices.• Responsible for handling multiple complex cases on a daily basis.• Manage workload to ensure issues are resolved in a timely manner.• Document investigation steps as a reference source for a support analyst.• Responsible for handling technical investigations and escalations following an investigation from a support analyst.Extra:• Development of extension for Google Chrome as internal tool.• Management of staff rota and maintenance of the project.• Documenting project and mentoring new administrators.• Implemented GitHub repository for custom scripts of interfaces owned by Cerner.Skills (1st stage):Java, JMX, XSTL, JAXP, Saxon, WebSphere clustering and load balancing.Skills (2nd stage):C++, HL7, Networking, Sockets, CCL scripting, AIX OS, full stack troubleshooting.

IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.Overview:AXA Insurace needs to migrate the old CRM built on Siebel (SAP) to a newer, web-based system for the management of the business workflows. The front-end makes use of Dojo Javascript framework and iWidgets for IBM Business Space while the back-end is based on JaveEE stack, WebSphere as application server and Oracle database.Tasks:• Analysis of functional specification documents.• Creation of detailed specification documents for developer team.• Resolving issues with specification documents.• Joined developer team in a later phase of the project. • Working remotely with IBM Global Delivery team based in India.• Development of DTO's, EJB's, REST services and iWidgets with Dojo JavaScript framework.• Management of IBM Business Space portal and WebSphere v7 application server.• Mentoring newcomers and helping with workspace setup.Skills:Dojo, JavaScript, JSON, IBM iWidgets, JAX-RS, EJB, JPA, DTO, WebSphere, Oracle.

The Research Center in Resources and Energy Consumption is a research center established to create, develop and transfer innovative solutions and scientific-technical knowledge to the energy business sector.Tasks:• Development of a Java desktop application as optimization tool for the design of wind and wave electricity power farms.Skills:Java Swing, optimization algorithms.

The I3A is an Interdisciplinary University Research Institute specialising in engineering. The aim is to generate, manage and transfer scientific knowledge to society, and contribute to the technological innovation of industry as an active agent for regional, national and international economic development.Overview:The private hospital ‘Clinica Moliere’ wants to provide a new e-health service so that patients can receive medical attention from home through videoconference.This project is based on the integration of a Grails web application with the BigBlueButton videoconference engine.Tasks:• Researching open source projects related to videoconferencing.• Design of the software architecture.• Development of web application from scratch.• Integration and customization of open source external system.• Leading system go-live.Skills:Grails, Groovy, HTML, CSS, Adobe Flex, Apache Ant, Tomcat, MySQL.

Teltronic is a world leader in the design and manufacturing of mission-critical radio communications equipment and systems.Overview:Teltronic’s Control Center is a software engine that needs to be monitored by an external system to ensure 24/7 service availability. This network monitoring system should have a web console, SNMP agents and email alerting as basic features.Tasks:• Analysis and comparison of several open source network monitoring systems available.• Customization of a network monitoring system for Teltronic's Control Center.• Design and implementation of web console for easy monitoring of Control Center.• Deployment of the NMS along with Teltronic’s Control Center.• Development of SNMP agents for Windows.• Development of plugins for PandoraFMS engine.• Implementation of email alerts.Skills:Network monitoring, JVM performance, Ubuntu Server, WMI, SNMP, PHP, Perl, Bash scripting, MySQL.

Overview:The University of Zaragoza requires a help desk team to support a Java web application used by students applying to this university.Tasks:• Help desk.• Provides technical support to users by phone and instant messaging.• Issue tracking.Skills:Java client-side troubleshooting.